Hot tub was not working. Annoying. BUT it was a great stay ill come back and hopefully that hot tub is fixed.
Alexandra
- 01/25/2026
Hotels.com verified review
This hotel has a lot of potential, but it’s completely undermined by how unwelcoming and poorly behaved the staff are. From the moment I walked in, the front desk acted visibly annoyed by my presence.
The real disaster, though, was the Wi-Fi. Because my last name and room number didn’t match in their system, I couldn’t get access at all. I called the front desk, was given a number to call, and then spent nearly two hours trying to fix something that should have taken minutes. I’m not technically challenged. At one point I said it really shouldn’t be this complicated just to get Wi-Fi, and the person on the line hung up on me. I had to start over with another operator and patiently go through the whole thing again.
After that experience, I didn’t even have the energy to think about how awful pillows were or the fact that my room was right next to the highway, which meant there wasn’t a single quiet moment.
The only saving grace was that it was just for a night and a decent breakfast. Other than that, I would not stay here again. After losing hours over something as basic as Wi-Fi, it honestly feels like I should be reimbursed for that alone.
Yes the room was spotless excellent service good breakfast free laundry best customer service
Ellis
- 11/29/2025
Expedia Group verified review
after 2 changes in 1st night, we found a functional and a clean room to stay.
Mahbubul
- 11/27/2025
Expedia Group verified review
Many breakfast items were prepackaged and a bit dry.
GB
- 10/27/2025
Expedia Group verified review
Negative:
I was dumbfounded to learn that housekeeping does not clean rooms daily; I was informed by the front desk staff that you have to "catch them" in passing. This was not communicated to me prior to booking my stay, and I find it unacceptable. We had to request clean towels, toilet paper, and water, which was not consistently filled in the dispenser near the elevator—where the oranges were located. I managed to refill my water bottle using the fresh water in the exercise room on the second floor. It's the small things that count.
I booked this hotel primarily for the hot tub, due to my medical conditions. Unfortunately, the jets worked on only two spouts; the others had very low pressure or were non-functional. However, I did find the water temperature and chlorine levels to be excellent.
Positive:
On the plus side, the rooms are clean and include a full kitchen equipped with a dishwasher, microwave, full refrigerator, and range, as well as a coffee maker.
Chris
- 10/20/2025
Hotels.com verified review
Easy access to the area of interests. I really enjoy staying here.
Hilda
- 09/15/2025
Expedia Group verified review
The front desk staff were awesome and the beds very comfy
Kathy
- 09/14/2025
Hotels.com verified review
The staff was nice.The Area was perfect if you like night life. Short drive/walk from a train station. Will definitely stay again. Only issue is that housekeeping didn’t change my sheets for my next night stay.