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Residence Inn By Marriott Houston Westchase On Westheimer
9965 Westheimer At Elmside, Houston, TX
Hotels.com verified review
Had I known that this place wasn't maintained, I woud have stayed further out West of town. These items were nice to have: hot breakfast, small gym, refrigerator, and a dishwasher. The ovethead microwave did not turn on, neither did the overhead stove light, or fan. It would have nice to take a swim but the pool was closed because it was not maintained.
Expedia Group verified review
Great place
Expedia Group verified review
Breakferst
Hotels.com verified review
1. Bathroom door couldn't close.
2. Sofa bed mattress so old and thin. no sheet cover, pillow...
3. No phone to contact front desk. Had to walk twice to front desk requesting sofa sheets, pillow, blanket - still no pillow.
4. Shower water is cool, not hot.
5. Toilet in lobby has no tissue paper (good thing I check first)
6. Pool was closed in middle of the summer :(
Hotels.com verified review
the hotel was nice, the family was looking forward to swiming in the pool, but it was closed.
Expedia Group verified review
Front desk not polite and respectful. They don’t care you choose to stay.
Room smell bed , carpet not clean , ac was not working and front desk didn’t look serious until I sat in front of them at front desk, to fix the issue. At the end changed my room. Which could have done immediately.
Hotels.com verified review
It is in a gated area in Westchase area of Houston. It is walking distance to just about any business you could imagine, variety of restaurants, etc. busy area, lots of other people walking around The rooms were nice, very spacious, and have everything you need.
Expedia Group verified review
My name is Sheena Sanchez and I have a serious complaint about my stay I had with my kids over the weekend. First I was told I could check in early and then when I arrived at hotel I had to wait 3 hours for a room to be ready. Then when I arrived in room the room looked nothing like picture online had no tv in living room was small, doors didn’t close , there was no hot water, roaches and bugs in room, no trash can, the remote to tv didn’t work it was the worst experience I ever had with my kids they did not sleep at all.
Expedia Group verified review
Comfortability the rooms were very co.fortable and the staff were friendly and very personable
Hotels.com verified review
Old run down. Smells bad. I've stayed a lot of hotels and this was the worst. Carpets dirty. Unsafe feeling. Lots of questionable people in hallways and parking lot. I expected so much more from this part of Houston. Don't book.
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