Pet Friendly Lodging Reviews

Fantastic place, have stayed twice.

Clean quiet refreshing

This was the first time that we stayed at this property. We loved it. Everything was close and easy to get to. The pool is amazing! The only thing that I would say was not the best was the water pressure in the shower and it did not get warm at all. The room was also very warm. It was set to 65 and it was not that cool at all. My family likes the room very cold and we struggled both nights because it was warm. Those were the only two bad parts!

This place is AMAZING! So many things for the kids to do. The water taxi is convenient for going over to city walk and it runs early hours to late night. Food is also really good.

Nice I’ll come back

Jack 39 from UK with an 8 year old girl and a decent wife just visited this hotel for a week. Very clean hotel, rooms are decent even when standard. Pool and slide is unreal and plenty of lifeguards. Booze is on the pricey side but cant complain. Boat to universal is great and quick, also a ride in itself. You can walk to volcano bay which takes around 7mins. Bus to epic, right outside the hotel. Honestly epic wasnt great. Original parks are the goat. Anyway im rambling. Great hotel! If youre from the UK, book it.

My teenagers and I really enjoyed our stay at Sapphire Falls. The staff members we engaged with were friendly and helpful. The hotel was very clean. The convenience getting to and from the parks and City Walk could not be beat. I would definitely stay here or at another Universal property, given our experience.

Great hotel.. great staff .. grate location

.

Overall our stay was excellent and the hotel was clean. We were greeted eith leis.My biggest complaint was the top comforter on the bed had a stain on it. We called the front desk and they were able to change it out. Housekeeping was good. The hallways seem run down and definitely need updating. The room is on the smaller side but It had a great walk in shower. I enjoyed the shampoo, conditioner and body wash. The poolside was amazing. The people at the front parking were very kind and made sure I always got into the right Uber. We loved the ferry ride to Universal it was easy. When we checked out they had extra charges on our account When I told them they were not mine they took them off right away. The Cafe had decent coffee that was easy to grab before heading out. The hotel smelled really nice. Overall a great stay and we would stay here again.