Pet Friendly Lodging Reviews

service was poor

For us seeing an overall 9.2 rating we felt our stay missed that rating. I wld give it a 7.1. First the good, property is located with very nice elevation and self parking. The checkin process was smooth, the front desk was not unfriendly but definitely was not a warm friendly greeting. The room included a solid red wine, and the size of the room was good. I guess was my mistake but was expecting a tub for my wife but the shower was nicer than most hotels. We were able to get a late checkout which was really nice. Now the negative, Although our room was good size, the carpet in the room needed replaced desperately. There were several large stains that were just gross. I did my best trying to cover them with our cooler and luggage but no hotel even a motel 6 should have carpet that bad. The cost for the room in my eyes was very overpriced. You are charged an “Resort Fee” which I’ve paid many times in the past, however with that it’s usually a very nice pool. The pool was nothing special. There was a bar for the pool, but the pool definitely was Not resort material. We tried to get a drink at the main bar one evening and the young women bartender seemed overwhelmed & unhappy, needless to say we didn’t get our drink. Overall the hotel was just way overpriced in my eyes and sadly I remember this stay as the hotel with the nasty carpet.

The hotel is visually very beautiful. However, I almost fell several times on the tiles in the bathroom on the floor and in the shower. Very much a liability risk if they read these reviews...some non slip mats are needed. It was a little jarring at the time. The fridge was not keeping things cold. The room service I ordered was pricey and was just frankly not good at all from a taste or temperature perspective. There were no customization options like adding cheese to your eggs on their website, etc. And I wasn't given any salt or pepper. And one final thing, the hotel has lots of wood around, and as you open doors and drawers around your room, there is a smell of "old", not quite mildew but just not new. Perhaps the room I was in had not been used in a while. But seriously, the hotel is visually stunning and the staff were exceptional. I did not visit the spa so I don't have a review of it. In the future, I would give them another try.

Excellent location. Beautiful venue wonderful breakfast great resort style hotel

Hotel Viata is a beautiful hotel, in a beautiful area and definitely provided an exquisite atmosphere for the weekend. My girlfriend and I will come back and have another stay when we visit Austin again later this year.

Beautiful location self parking too far away. I used valet which was excellent

This particular room 3rd floor had some carpet issue. 1. Some dog had chewed some of carpet by the sofa; 2. Carpet was worn and in need of replacement. Otherwise, great hotel. Definitely, off the beaten path of downtown.

great property with a great view of the hill country.

Need more staff. Very short handed. Ordered coffee and bottled waters, phone rang at all departments and no one answered as t all. Took 2 hours for housekeeping to bring more coffee and bottled water. Tile in the bathroom and shower of very dangerous when wet. Extremely slippery when wet.

Extra white blanket stored in closet in Room 203 needs replacement. It had massive stains on it. Recycling bin?