Pet Friendly Lodging Reviews

Great room,Great location, terrible service by staff.

A

The bed wasn’t soft

Never got mini fridge filled after drinking the sodas on day 1 so there was only alcohol and liquor left no other fridge to put your own drinks in. I called on second day early in am to have drinks refilled they told me they would be around between 11 and 5pm. Arrived home at 8pm and still was never filled the best they said they can do is charge me for beer from bar and send beer up but no sodas and they would be around to fill again in am.Which never happened. At check out several things on my bill that we did not touch but the man working the desk took care of it. Just be aware what it on the bill Before leaving we placed a 180 order for food from the lobby. We asked for sodas or gingerales and were told they don't have cans they can fill a glass.. when asked to fill a glass they then stated they don't have gingerale in the bar gun. I had to leave and go by drinks which is very inconvenient when we have been asking for days for drinks that mind you ... you pay for but it never happened. After spending an arm and leg and having to walk blocks for drinks they sent up 2 can gingerales. Burger was made raw when asked for well done ..RAW not even just pink. Very disappointed in service here .

The destination fee of $50 per day was not clearly disclosed prior to arrival. Even so, I can't imagine it was worth the 2 bottles of water we didn't receive at check-in or the local discounts we may or may not have been interested in. Crazy. Some of the staff was friendly and professional. Some a bit surly. When we asked for ice to be sent to our room, as there are no ice machines in the hotel, the gentleman at the front desk begrudgingly said, "I'll have some sent up". I would have been happy to have gotten it myself, given the option. The biggest issue was the pool. Generally speaking, if you're choosing a hotel with an outdoor pool, chances are you expect to use it at some point. Turns out that the pool is only available to hotel guests from 8:30am-10:30am. Otherwise, you'd need to book a chaise lounge in advance for a fee of $160 each. That's $320 per couple on top of the daily room charge! Of course they tell you you're free to swim anytime if there's room in the pool. There's just no where to sit and relax poolside!

👍

Staff was great to my kids, rooms were spacious, pool was fun.

Everything was clean and well maintained. The staff was friendly and helpful

Pool area is a great place to relax . Also it’s located in an amazing location. I will revisit . Staff and security were very helpful and kind .

We arrived at the property at 2:30pm and the room was not available until 5:30pm. I was not able to sleep at all due to the loud dance club playing music till 4am and our room was positioned across the hall from the ac closet and electrical closet and I could hear and feel the hum of the transformers all night long.