Pet Friendly Lodging Reviews

Room was tight but what you’d expect for nyc. Only 2 of 3 elevators were working. We were staying on the 36th floor, so we had to wait 10-15 minutes for the elevator to even stop on our floor & in some cases was too full to get on. However, during busier times they did have a serviceman overriding the stops to expedite the wait time a little bit. Location is great! This hotel is only a 3 minute walk from Port Authority where we took the subway to a Q70 bus stop which is free to LaGuardia Airport. So for $2.90 we were able to get from the airport to the hotel in 30 minutes, which you can’t beat! The happy hour with free beer and wine was much appreciated Monday through Thursdays as a pregame to our nights out. Bathrooms were nice. Staff was friendly.

Elevator issues/repair

Right in the heart of Times Square. Breakfast was adequate to get us going in the morning. Issue was that we needed foam instead of feather pillows, and it took 5 requests over two days to get them. Big problem with the room was the heater. It was freezing cold outside, BUT the heater, no matter what temperature you set was either stifling hot or off. We had to keep cycling it on and off, which wasn't convenient for a good night's sleep. NOOOO water pressure in the shower. Also, one of the elevators was broken so the wait was long, but they alerted us to this before we chose a room, so they offered us second floor, which we took, and we ended up just using stairs, once we used it once to get our suitcases upstairs. If you are on a budget, and want to stay IN Times Square, we would recommend, but know this is not luxury.

My daughter and I literally seen a man getting beat up outside our window.

Stayed at this property many times and it’s gone down hill. Staff are inattentive and disorganized. There are usually not enough lifts and on was out of action this time leading to long frustrating waits and overcrowded lifts just to get too or from the room. The breakfast is carnage and poor, of the 3 breakfasts I could have I went out for 2, after the first breakfast I could not face it again. You pay a premium for this hotel and it is not value for money, I would go as far to say it’s totally overpriced for what it offers

Excellent service, very comfortable and clean room, I will come back again

We were very pleased with our stay. We stayed during one of the busiest/most expensive weeks of the year (1st weekend in Dec) & the staff was very eager to help us with anything we needed. One evening we came in late with treats from Carlos bakery nearby & were rummaging to find silverware. A worker found us & helped us find what we needed & showed us there was still some hot water available to make a cup of cocoa. The location was very convenient to everything. And the breakfasts offered plenty to start our days, including delicious coffee which is very important to us.

Nice and friendly staff made the stay! Comfortable nice sized room with a kitchen!!!!!

Great stay! What a great find I found for us this trip. They had great food for breakfast, wine/beer & cheese at 530pm and hot chocolate Andes coffee all day!! The rooms were comfortable and spacious, has a full mini kitchen-stove, full size frig, dishes ands when a lil dishwasher!! Whhhhaattt?!?!? We WILL definitely stay here again♥️

3 out of 3 elevators were not working. Family of 4 had to use the stairs every time.