Problem: double charge on prepaid reservation (not fault of hotel) ).
Problem resolved kudos to manager Marvin (last name unknown) resolved problem in less than a few hours.
Marcia K
- 03/26/2025
Expedia Group verified review
This was a pleasant stay
John
- 01/26/2025
Hotels.com verified review
Check in was great. Raquel super helpful
ROB
- 01/26/2025
Hotels.com verified review
We booked 2 rooms with 2 queen beds and got 1 room with 2 queen beds and 1 room with 1 queen bed. No more rooms available. We had people sleeping on floor with pillows and blankets.
Dave
- 01/25/2025
Expedia Group verified review
The chairs dragged across the floor make an incredible loud noise and the room above ius must have been moving it all night
Barbara
- 01/20/2025
Expedia Group verified review
The place smells musty. As soon as you leave reception you can smell the stench.
On the fourth floor, the corridor stinks of urine. I don't know if a baby peed in the hallway or if it was a guest. A few homeless people at the back door. The breakfast is a joke.
RENATA CRISTINA
- 01/16/2025
Expedia Group verified review
Once I checked in, they gave a room that was not even made. I had to go dowstairs to request a change. They assigned another bedroom, once i got there, the keys did not open it. I had to go dowstairs again and ask for help to get in the bedroom. That the lady went with me and opened the door