Extended Stay America Select Suites Indianapolis Plainfield
6295 Gateway Drive, Plainfield, IN 46168
Expedia Group verified review
We had an event and could not arrive until very late. When arriving the service window was closed and there was a sign to call. Upon calling I was told that check in was only 3-6 and since I was only booked for 1 night they could not assist me checking in. I asked what other options I had, he offered to give me a number to call Monday-Friday 8-5 to see about refund.
Jaimmie
- 11/11/2024
Expedia Group verified review
Great
Terry
- 11/03/2024
Expedia Group verified review
The Maintenance man was a superstar and fixed any problems promptly.
Susan
- 10/30/2024
Expedia Group verified review
I waited 20 minutes for a clerk to show up to check me in because she was outside smoking. Then she was rather rude with me like I was an inconvenience to her. I was also informed that they do not provide cooking supplies with dishes even though it states that they do on their website and the flyer posted at the front desk also stated that they do. What is the point of being an extended stay hotel with a kitchenette if you are not going to provide pans and dishes?
Amy
- 10/08/2024
Expedia Group verified review
The housekeeping/ front desk attendant stole my tablet. It was not in the room where it was left. Attendant was very rude when asked about it and
Erin
- 10/06/2024
Expedia Group verified review
Was better than most reviews.
Sara
- 08/03/2024
Expedia Group verified review
Nice location
Amer
- 08/01/2024
Hotels.com verified review
Night manager was rude when my key wouldnt work she said i woke her up! Very disappointing.
Renee
- 06/12/2024
Expedia Group verified review
Staff not available most times of the day, bed not very sturdy, no blow dryer or iron in room
Larry
- 06/11/2024
Hotels.com verified review
When I first came in the worker was nice when greeting me. I did a quick walkthrough of the room then we had to leave for a graduation. We came in late and that’s when I noticed the floor sticky, dirty floor with dust, everything outdated and it just felt uncomfortable. Also the sheets was cleaned but had lots of stains on them. I went downstairs to call for room service but no one answered the after hours phone. Next day we got up early so we can get out the room and we started getting dressed and needed more towels. They stated we would be charged $1.50 per towel which is crazy for towels that has been used and washed and has stains on them. We left and got dressed at a family member’s house. When we came back my daughter said she seen a bug and killed it but didn’t know what kind of bug. 10 minutes later we see a huge cockroach crawling up wall. I had enough at this point. I talked to lady downstairs and she said she will move us rooms and to come back in an hour. I come back and move everything in new room. It was our last night and I couldn’t wait to check out let’s not mention the smell in hallways & elevator of a stinking dog and dog poop the entire stay. The next morning I talked to manager and all he could say was they have measures in place with a rodent company to prevent roaches and that he’s sorry. No credit for everything that I been through NOTHING! I will never book here again.