*It took about 40 minutes for my family and I to be checked in.
*Two of the ladies' body language/tone at the front desk needs improving - very rude when responding to questions asked as if theyre annoyed.
*I was never notifed by the front desk that my card was only billed for a week; as a result, I went out and came back on the 7th day only to find out after 3 different visits to the front desk that I had been locked out due to non-payment. The proper procedure upon check-in would be to ask if the customer would like to pay for the entire stay to avoid such occurences.
*Poor ventilation: persons cooking in other rooms can be smelt in my room at all times
*Cleanliness: front desk explained that room cleaning is done on the 7th day; however, my stay was for 10 days and my room was never cleaned. In addition, I had to go the front desk every other day to change towels.
CANDICE
- 01/08/2025
Expedia Group verified review
Terrible experience
Bertrand
- 01/07/2025
Expedia Group verified review
The rooms are not as welcoming as on the site. I was assigned a room in which I found other people's belongings, before changing it at my request. Negative value for money
Ali
- 12/29/2024
Expedia Group verified review
I enjoyed my stay so much I added more days to my stay
Antowan
- 12/28/2024
Expedia Group verified review
I enjoyed my stay so much
Antowan
- 12/24/2024
Expedia Group verified review
Serene environment
Babatope
- 12/04/2024
Hotels.com verified review
The room had roaches and mixed with extended stay families in the hotel