I paid for a premium room on the 1st floor with parking in front of my room . I got that . However , the tv would not work and the heater was broken . I really didnt need the heater for the time until next morning . I called the front desk and told them . They said i would have to change rooms . I was not told i would be downsizi g from what i paid for . They room they put me in was a huge downgrade . He said he could not do any better and he could not compensate me since i paid through Hotel app . Im very disappointed with this . Also i injured myself on a sharp towel rack when i bent down to put a tissue in the waste basket . It is mounted in a bad place . It gashed my forehead .
Bobby
- 01/23/2026
Hotels.com verified review
Good
Ossiel
- 01/06/2026
Expedia Group verified review
It was a secure and easy area to be in and it was near the stadiums!!!
Jennyfer
- 01/05/2026
Expedia Group verified review
I did not stay because the smoke smell was overwhelming and causing me to have difficulty breathing! I just opened the door but did not go in the room because the cigarette smoke smell was very bad!
Larry
- 01/04/2026
Hotels.com verified review
There was not a fridge in my room. Description clearly states there should be one. I asked to move rooms to one that had a fridge. There still none. They asked me to move again but I refused by then. It was uncomfortable moving rooms the first time due to we had a 19 hr drive and just wanted to rest. I also asked for two extra towels which never came. They said I had to wait till 7:30 am next morning. I called next morning and they said to call after 8am. Will not stay here ever again. I hope they better their customer service.
Gabriela
- 12/24/2025
Expedia Group verified review
Clean rooms. Shower was great.
Charles
- 12/23/2025
Hotels.com verified review
The room was in good condition. It was definitely dated and warn in places. The staff was courteous and efficient.
Christopher
- 12/21/2025
Expedia Group verified review
Room was very dirty, and unsafe. We tried to turn our tv on and some plug behind the TV started throwing sparks. Contacted front desk and they didn’t get back to us until 11pm about having someone come look at it. We had a 1 year old with us and was already sound asleep by 9pm. Very unprofessional and I will never understand why they would call so late. Never got a refund as they stated they would give. Will never be back. I don’t know how the room we stayed in is up to fire code. If we would’ve called the fire department I’m almost positive they would’ve been shut down. Do not stay here!