Pet Friendly Lodging Reviews

Like many in Nashville, My wife and I needed to stay in a hotel because of a power outage at our home due to an ice storm. The room was above average, very good buffet breakfast and the staff was helpful.

Our power went out so we went to the hotel as a Plan ‘B’, the staff were very kind and helpful, especially Rueben and Yen from the front desk!

Due to power outages that were related to the ice storm in Nashville, we were forced to move into a hotel for several days. The staff at The Hayes couldn't have been any nicer or more accommodating. The room was just right Comfortable and clean. And the free hot breakfast was outstanding! They even waived the usual parking fee because of it being an emergency situation. Highly recommend!

Solid hotel. Really nice, helpful staff.

Great stay. Everything was clean and as described. Check in and check out was very easy. Would definitely stay again.

The room was clean, check-in was smooth, and the continental breakfast was a nice perk. The hotel's location is also convenient. Unfortunately, the service experience fell short. When I asked the front desk for a recommendation for a nearby cocktail bar or lounge, I was simply told, "I don't drink." That didn't answer my question, and I would expect hospitality staff to have at least some knowledge of local attractions and dining options regardless of their personal preferences. The breakfast staff was also disappointing. Their demeanor felt unfriendly, and simple questions were ignored. For example, I asked if I could use the maple syrup before it was removed, but received no response. Additionally, the photos made the property appear more modern and appealing than it felt in person. While the location is a strong point, there are other hotels in the area at similar price points that may offer a better overall guest experience. Definitely not a VIP worthy property on Hotels.com.

As a very last minute night's stay, this hotel was safe, centrally located, super clean, and the staff went above and beyond to be helpful. I cannot stress how precious the sweet lady at the front desk was when we checked in. So helpful! Literally her attitude will be the reason we go back. Parking is NOT currently valet and is ALL paid parking but it is right beside the hotel.

We only stayed one night but it was very nice.

Great hotel a few mins walk to midtown bars and 40 min walk to downtown. Also has free road parking outside

The facility is nice, neat, and clean. The rooms are nice but there's no microwave. I would recommend them.