Pet Friendly Lodging Reviews

Excellent location for Universal Studios, free shuttle saved us a load of money and with free parking and no resort fees is a great place to stay. Clean, staff were excellent and rooms were cleaned every day.

Property and suites were very clean and well maintained. Complementary coffee and tea 24 hrs in reception area. Pool heated and open 8am-10pm- never overcrowded in our experience. Breakfast- 4 hot options, variety of breads and bagels to toast, waffle machine, muffins and pastries, yogurts, cereal, fruit, juice. Complementary parking and four scheduled bus times to City Walks and Epic (plus returns 5:20pm onwards) Easy to book in the morning. Laundry facilities on 3rd and 5th floor. Would return!

The overall stay was amazing. The hotel was very accommodating and our accessible room was exactly what was needed. The only issue was the elevator barely worked and the food was not the best but that's why you have a kitchen in your room. We absolutely loved the grill and pool\patio area. We will return again.

Great breakfast - gym is okay but small! - suites are great, lots of space

Everything was great! Room had everything we needed for a family of 6. Full size fridge, stove utensils, cups, complimentary breakfast was delicious! Loved all the oatmeal toppings! We didn’t utilize the shuttle to Universal but it was available!

I don’t know how this property has a 4.2 rating on Expedia, unless we were just unlucky with our room which smelled really bad and was run down. The pool wasn’t in great shape either. All staff, except one female staff (heavily made up) on reception were courteous and friendly. She was unprofessional and rude to her coworker in front of me. Our room in my opinion smelled of a mixture of stale smoke and urine, to my husband it smelled like wet dog. The bathroom was in great need of a renovation with a poor a job of caulking along the bath and yellow, crusty caulking, coming away from the toilet. The sofa bed was stained down the side, and when pulled out the black fabric base was splattered with white (mold), and the springs were poking out the bottom of the mattress. It was disgusting. We weren’t able to change our room until the next day after checkout time during which time we were away for the day so we just had to put up with it for another night. Definitely wouldn’t stay here again.

The breakfast menu was well stocked and maintained so that nothing ever went low in quantity.

The staff is always friendly and the property is clean.

Excellent breakfast, clean space, fantastic coffee

Super clean, spacious and updated. Location is great too.