What Others Have Said
Best Western Houston Bush Intercontinental Airport Inn
18032 MCKAY DRIVE, Humble, TX 77338-5500
Appearances
Very Clean.
It was comfortable, quiet and clean. Shuttle pickup and drop off was flawless.
Good food, great place to stay!
Expedia Group verified review
Clean room; friendly staff. Coffee was awful. I think it was the bottom of the pot.
Expedia Group verified review
Cockroach in the lobby, shuttle is not 24/7, you have to schedule it in advance
Expedia Group verified review
Had to wait for someone to free a parking spot. Not enough parking. Breakfast was seriously lacking.
Hotels.com verified review
Shuttle service was a joke. Waited nearly 45 minutes for the shuttle at 10pm. Called the hotel as soon as I landed to get more shuttle information. The lady I spoke with was extremely rude and dismissive. Didn’t want to be bothered. After finally getting to the hotel, Brandi (the one I spoke to on the phone), checked us in. She was not friendly in any sort of way. Once we got to the room, the room smelled like a mildew and was really humid and muggy. The “a/c unit” was terrible and extremely loud. It’s like the ones that are mounted right under the window and pulls from outside. You could literally hear people’s conversation from the parking lot through the unit. I had to wear ear plugs all night and still kept waking up to the parking lot conversations and a/c unit kicking on and off all night long. Thankfully we were only there for a few hours before we caught an early morning flight. The room amenities were sparse, so be sure you have your own shampoo/conditioner etc. one good thing, the beds and pillows were decent. Breakfast and coffee in the morning was terrible! Literally took 1 sip and 1 bite and decided to just eat some Cheerios and get coffee at the airport. Overall, if you need a quick cheap place to rest your head, ok. If you are light sleeper or need a better experience, look elsewhere. (Review given by someone who travels almost weekly around the world). I would not stay there again.
Hotels.com verified review
Breakfast option was unsatisfactory.
Expedia Group verified review
Good place to stay.
Expedia Group verified review
This was a rough one. I booked this hotel for its proximity to the airport and the free shuttle. We followed the directions and called the hotel over we picked up our luggage. The wait time advertised was 15-30 minutes. We waited over an hour for the shuttle, and that was after calling three times. I’m confident the front desk clerk never called the shuttle for us. Once arriving at the hotel, our room was so musty smelling and the refrigerator was covered in rust. The shower didn’t drain well at all. I called the front desk, she came up, decided it was draining “fine”, then told me to call back when it really didn’t drain. The following morning we needed a shuttle back to the airport. I asked for the shuttle two hours in advance, then was told there were no shuttles available. Overall, the front desk staff was horribly rude…someone was always on a personal call or not at the front desk at all. The breakfast was terrible. We have stayed at MANY Best Westerns, and this was significantly below their standards.
Expedia Group verified review
Bed and shower was clean. The furniture and appliances were very rundown.
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