Surestay Plus By Best Western Jonestown Lebanon Valley
16 MARSANNA LN, Jonestown, PA 17038-8203
Hotels.com verified review
This is my second year staying at this hotel. The staff were helpful. However, there was a noticeably a difference in the condition of the hotel. The hallways were meek and dark. The carpeting did not appeared to be clean.
Although the bed was quite comfortable, the bathroom especially the ceiling needed repairs. The paint was bubbling and peeling away. The shower was never above luke warm except once in the middle of the day.
Lastly, we had guests above us two separate nights that made so much noise that it was impossible to sleep. Although the front desk went to their room; the guest never came to the door. When I inquired about moving rooms; I was told that there were no other rooms open. I asked to have the manager address it and contact me. I was told to reach out via a “chat box” online. The young man at the desk said they lived out of state and could not contact them. This was quite disappointing.
Regina
- 06/15/2026
Expedia Group verified review
I would stay here again. Very clean, great staff.
Ignazio
- 06/07/2026
Expedia Group verified review
Our stay was horrible and this was our second bad experience and we will never go back. I have pictures of mold in the microwave and the owner/manager avoided me like the plague because I wanted a partial refund. Breakfast area was clean but they served green bananas. Also, mold in the bathroom. This motel should not be part of the Best Western franchise.
Verified traveler
- 05/31/2026
Hotels.com verified review
It was nice for our stay. good price
Daniel
- 05/25/2026
Expedia Group verified review
Nice hotel clean rooms and can’t beat the price
salvatore
- 05/24/2026
Expedia Group verified review
Buen servicio, limpio ,tranquilo, céntrico y tienes alrededor gasolinera y comida rápida.
Francis
- 05/18/2026
Expedia Group verified review
I was in town for a conference over the weekend. Check in was quick and simple enough since i booked thru Expedia everything was already confirmed and ready. The rooms are outdated and could definitely use a fresher up, but the room was adequate enough for our needs.
Young
- 05/17/2026
Hotels.com verified review
Room was clean. The young lady working the front desk. Was very friendly and helpful. When we asked her about some place to some thing to eat
Michele
- 05/05/2026
Expedia Group verified review
Clean rooms , very nice staff , complete breakfast ; I enjoyed the stays!
Rosseline
- 05/04/2026
Expedia Group verified review
Room was clean and well stocked. Staff was super friendly and helpful. Breakfast was hot and fresh every morning. Parking was good and safe.