Pet Friendly Lodging Reviews

The man who checked us in was amazing. but it was all downhill from there. The outside of the place was horrible trash and beer bottles everywhere. The washing machine was not working. The breakfast bar was a mess and no one there cleaning up. Went to take my dogs out and in their back parking lot two people were having sex in a car. They saw me and took off. The windows in the place were all disgusting. The room was small!! But clean enough I guess. The type of people hanging around outside the doors were drinking and blasting music from their cars right by our windows. I will NOT be going to a Sparks again. Hilton should Not have their name assoicated with this place.

AC was not working. Called the front desk about the problem, and he asks me to wait 10 minutes. After waiting, I walked up to the front desk to complain and he informs that the room was not occupied for a while so the AC would take some time to get started and asks to wait 10 more minutes, which I do. The wait did not magically bring it back to life. He then proceeds to acknowledge that the AC is broken and I'd have to find a way to adjust. On a hot summer day, I was not ready to do that. So I ask for a different room, and he says that the hotel is fully booked out. This was very surprising because he reasoned that the room we were in was not occupied for a long time so the AC was not working, and suddenly they're booked out. This either meant this was a common issue and the front desk is trained to deflect and see if the guests just live with it, or they failed to inspect it and genuinely did not know the condition of the room. The hallway smelled of stale take out foods and smoke. There were stains all over the hallway carpets and quite a few places where there were gross food droppings that people had stepped on over. Ended up cancelling the stay and they refunded. But I had to shell out more money since I had to book again last minute. And make the senior citizens in our party go through unnecessary travel when we had planned to rest for a bit. There was absolutely no redeeming quality in the short 30 minute stay. I will be actively avoiding this chain going forward.

We had no air conditioning in our room and slept on an 80 degree room. There was no internet for the first night. When the tv started to work there was no remote and I had to request one. I never saw more than two people working at the same time and the front desk was often unattended.

Given my room key by a gruff employee in a random T shirt. No greetings, no help, and entirely unfriendly. This is an old, run down hotel that should be closed - having the Hilton name is just a trick to get people to stay there. The place smells, is run down, the breakfast is very limited, and in general just a poor place to stay. Stay Away.

Friendly and helpful staff, clean quiet room. Nothing fancy, but all we needed

Hotel and the room was very good. We had issue with bathtub knob but there was only 1 person who was managing all the stuffs at the property hence we didn’t get the resolution. We had to compromise and adjust to the situation which was disheartening. Mr. Jason was very helpful.

Más variedad en el desayuno

The hallway smells like animals. The rooms were poorly swept. I had no bathroom bathetols. The maintenance was poorly kept. The staff was nice and welcoming.

We check in and pay almost $500 for 2 nights. I walk down the hallway that smells so horribly of weed it stunk up the room. Bed shower sink and toilet covered in hair. We get a room switch. Still smells on the second floor. We get to the room and it smells like mildew. Hair in the beds and stained sheets and pillows. Call the front desk again and they hang up on me. 20 minutes later I have to go down myself and talk to someone. No manager available they say, and leave me standing alone at the desk for 45 minutes. A line of people trying to check in formed behind me with no one to help them. It was so bad that we immediately had to cancel the room and go somewhere else last minute. They wasted over 2 hours of my time and it was the absolute worst experience I have ever had at a hotel. Other guests started canceling as well. Do not waste your time!!!! No stars at all.

Everything was great , spotless , and the staff was terrific . the only problem was ,as senior citizens , we could not figure out how to watch the t.v.. Perhaps in the future you could leave written instructions that are senior friendly next to the tv !