What Others Have Said
Surestay Plus Hotel By Best Western Lexington
2241 ELKHORN RD, Lexington, KY 40505-4839
Good. Excellent customer service.
Positive experience. Excellent customer service. Room was good, above average.
Less than expected.
I could not believe that the cost of the stay a complementary breakfast was not included. The lady at the front desk was nice she did a excelant job taken care of us at check in. sorry will not be back.
Expedia Group verified review
This hotel was a comfortable safe place to stay
Expedia Group verified review
Room was clean and comfortable bed
Hotels.com verified review
I never stayed. I tried to cancel it within 15 minutes of ordering it because I ordered the wrong one. I didn’t know there was multiple red roof inns in the Lexington area and I called. Try to get my money back in the end. The gentleman was very rude and try to get my money back, but then he hung up on me.
Expedia Group verified review
Okay
Expedia Group verified review
I was just passing through for the night coming in to towm for work. I just wanted a nice clean place to sleep. First thing i noticed was there was poop smeared on the wall of the hotel when i was walking to my room. It looked like someone came in and made the bed and that was it. There was still hair in the tub from the last people that stayed in there. The blankets on the bed were dirty And the room smelled like cigarettes and weed. I was afraid to walk on the carpet in my hotel room wothout shoes on i was afraid of drugs or fetenal being on the rugs and not to mention they had not had a good cleaning for a long while. I hate to give bad reviews on hotels but this was one of the dirtiest hotels I have ever stayed in. I would not recommend staying here unless you have no other option. The lady at the front desk was very nice even though she almost made me late for work. Due to her having to go check the room for damage before i left in irder to get my 150 dollars deposit back that you also have to pay up front beisdes the price of the hotel.
Expedia Group verified review
Sitting in a row if hotels, right off the interstate. Property adjacent to a Hampton Inn, but noticebly different. There seemed to be vagrants milling about at all times. The property seemed run down. There was an adult services shop across the street from property.
Expedia Group verified review
Felt like this was a low end crack house. Myself and my team where accosted a few times outside of our door to go into the hotel by people either asking for money or other things. We returned late night from an event we were hosting and 2 women propositioned myself and 2 other male employees for money. Not a good place to stay if you’re planing a quick stay in Lexington or other stops in the area.
Hotels.com verified review
Check-in was smooth but that was about the only thing good about our stay. The outside of the hotel is very run down. The halls smelled badly of cigarettes and just a bad smell. The floor in our room hadn’t seen a mop or vacuum in a very long time. The floors of the bathroom were sticky so we had to wear shoes the entire stay. The bedding was stained and mattresses were filthy. Overall, the place needs a much more thorough cleaning.
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