What Others Have Said
Surestay Plus Hotel By Best Western Lexington
2241 ELKHORN RD, Lexington, KY 40505-4839
It was accommodating and provided more than expected.
It was accommodating and provided more than expected. I was definitely satisfied with the outcome of it.
Expedia Group verified review
Staff all of was the best
Expedia Group verified review
Unclean room, stained linens, showered hardly worked.
Expedia Group verified review
Hallways not fresh. People that must live there hanging around outside entrance ways and smoking. Pets not on leash.
Hotels.com verified review
Do not stay here! This experience has finally taught me not to cheap out. The rooms need a remodel. The couch was stained. We only had a travel package of tissues. There weren't enough towels and the desk clerk only gave us more grudgingly. When we came back to the hotel the second night, the police were there for some sort of altercation. They returned the morning we left. The equipment in the exercise room did not work. This was definitely one of the worst places I have ever stayed and probably the worst one I have ever found on hotels.com.
Hotels.com verified review
I was disappointed in our room. I paid $117 for something that should’ve been $59 a night. No ice, very few towels, beds were hard, one bed sheet had a stain (coffee?), tv was dirty (fingerprints),& no trash cans. I am not a picky person, but I also want what I paid for.
Expedia Group verified review
From the moment we arrived, it was clear this property is severely outdated and poorly maintained. The exterior alone raised concerns, with several individuals lingering around who appeared to be long-term occupants. Calling this place a “hotel” feels generous. Walking into the lobby, we were hit with a strong odor—a mix of stale smoke and something reminiscent of a nursing home. It was overwhelming and set the tone for what was to come. Despite the obvious red flags, we proceeded to check in. We were sent down dimly lit, unsettling hallways that felt unsafe and neglected. Once inside the room, things only got worse. Lighting was minimal—just a single weak overhead fixture that made the space feel even more unwelcoming. There was a constant mix of unpleasant odors, a crying child in the adjacent room, and furnishings that looked cheap, worn, and decades old. The mattresses were thin and supported by what appeared to be a metal folding frame. After a quick but thorough look around, we made the decision that this was not a place where we felt safe or comfortable staying the night. When we returned to the front desk to explain, the response was blunt and dismissive: “I cannot refund you.” No attempt at resolution, no concern for the guest experience. We left immediately and found accommodations elsewhere. If you value cleanliness, safety, and even basic comfort, I strongly recommend looking elsewhere. Saving a few dollars here is simply not worth it.
Hotels.com verified review
The room had stains on the wall and mattress. Other rooms could have been fine just a deeper clean on that room.
Hotels.com verified review
No hair dryer in room
Hotels.com verified review
Room was sufficient for my needs.
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