What Others Have Said
Sonesta ES Suites Atlanta Alpharetta Windward
5465 Windward Pkwy. W, Alpharetta, GA US
Expedia Group verified review
Won't stay again. Not horrible but certainly on the dumpy side. The fold out mattress was stained terribly and had springs sticking nearly through the fabric. The gym was adequate but barely. Everything seemed in need of maintenance and repair. HVAC in rooms either burned us up or kept us freezing with no in between. Staff was friendly.
Expedia Group verified review
My first time no complaints
Expedia Group verified review
Breakfast is not good
Hotels.com verified review
The place was average. Outdated but still clean.
Expedia Group verified review
The property was great. Nice clean and cozy. My only problem was the guests that stayed above us. A lot of the people resided there on a temporary basis. So the ones that stayed on the 2nd and 3rd level you could hear every step bump and jump. Especially if they had children, it sounded like the ceiling was going to fall thru the roof. And it was nothing said or done about it. Other than that everything was nice. The kitchen could have used a better cookware set. There was no oven, only cooktop and microwave.
Expedia Group verified review
Had great stay and rooms were clean
Hotels.com verified review
I loved the clerk during checkin. She had the best personality very funny and a happy soal. Checkout was a breeze and very friendly!!
Expedia Group verified review
Good for traveling with other people. Having 2 bedrooms was great. Found live roaches in the shower. Heating/Air was wonky so you either were burning up or super cold. It was fine for a few nights but wouldn’t want to stay longer.
Expedia Group verified review
The rooms are spacious and ours was very clean. I had my daughter and her boyfriend stay here for Thanksgiving and Christmas, reserving thru Expedia. I called to extend the first stay, and got Antoinette. She was extremely rude and snapped at me. Unfortunately when my daughter returned for Christmas, Antoinette was working Christmas day. I reserved late checkout the day after Christmas for 2:00 for an additional small fee. Antoinette told them NO, that they would be charged for another entire day. She is SO RUDE, snaps at you and NEVER makes eye contact. This person has NO BUSINESS being in customer service. Finally, when her manager came in the day of check-out and was watching, Antoinette said they could stay until 2:00 because of the problem they had with their toilet the day before. (The lady that snaked the toilet was extremely nice and determined to fix the problem). So this Antoinette aka Dr.Jekyll and Hyde is ONLY nice and ONLY makes eye contact when a manager is watching. Its an absolute shame that these rooms are comfy but the stay was tainted single-handedly by one person. They need to re-evaluate their employees. Matt on the other hand, was very nice. Pleasant place to stay as long as you don't have to deal with extremely rude and unprofessional Antoinette. I've been in customer service for years and I would NEVER have this employee represent my company with her "mad at the world attitude". Otherwise, a good place to stay.
Expedia Group verified review
I didn't like that it took so long to get the money back on my card!
Submit a Review
Your Info
Your Ratings

(please rate all categories)

Your Review