What Others Have Said
Sonesta ES Suites Carmel Mountain
11002 Rancho Carmel Dr, San Diego, CA US
Clean well appointed rooms excellent service
Breakfast Excellent
Expedia Group verified review
The pull out couch was pretty terrible. We had to go to the front desk
Hotels.com verified review
The check in process was quick, the room was clean, the local community has a lot of stores and restaurants. The breakfast was good and the kitchen staff awesome. The only negative that I have was that housekeeping left some laundry bins in plain sight for lost of the day…nobody wants to see that.
Expedia Group verified review
Tucked away, this property had everything. And nice added touches to a suite with a kitchen. Although I didn't need all the extras, they were there. I felt safe, enjoyed the pool (warm), and the staff were professional and courteous. I will stay again. Thank you.
Hotels.com verified review
Mixed review here. Roberto the hotel manager was very hospitable and welcoming. Our house had a bursted pipe and we were displaced for a few weeks. Roberto gave me a great set rate and was very helpful. Property is clean, breakfast was a great perk. Free laundry was excellent too. The downfall of this review is the maniac front desk associate Edward. Knowing the courtesy Roberto had given me, this guy treated me and my family like peasants. I extended my stay and got home late from work (10pm). Going off my deal with Roberto, i had planned on coming down the next day and squaring up my balance. Roberto, being on vacation, now lies Edward. This guy called my hotel room 10x, making my wife, 11yr old child, and my 3 pets uncomfortable. Then when i get back he tells me i need to clear up my balance right this second or i have to leave. Completely condescending (even after Roberto had a talk with him on how hes supposed to treat us “long term stay”). Long story short, at 11:00pm, i packed up all of my belongings, displaced my entire family elsewhere while he locks himself in the office, completely ignoring all the numerous guests that tried to ask for help. Edward made this review trash and should NEVER be allowed to be a brand ambassador to an otherwise great property. Edward should cleanse his soul at the nearest confessional.
Hotels.com verified review
Not new condition outside the room. A little dirty. Room was great, staff was great. Price was spot on. Location was perfect.
Hotels.com verified review
The Hotel was nice but the bed and couch were very uncomfortable and the bathtub & shower were small. The breakfast was decent but not great. Probably won't book at any Sonrstas again.
Expedia Group verified review
Hotel is beautifully kept and clean. It is conveniently located next to many dining options and a gas station. Rooms are very nice. The morning breakfast was probably one of my favorite amongst the many hotels I’ve stayed at, I have never seen white rice, seaweed and eggs for breakfast. (There were also many other breakfast options) This was a pleasant surprise that I enjoyed each morning.
Hotels.com verified review
My Suite in the bathroom wasn't cleaned. My bathroom smelled like urine.
Hotels.com verified review
Great except the $10 parking fee
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