What Others Have Said
Sonesta ES Suites Carmel Mountain
11002 Rancho Carmel Dr, San Diego, CA US
Clean well appointed rooms excellent service
Breakfast Excellent
Hotels.com verified review
Check-in customer service was horrible. I didn't get the guys name but he was not helpful at all. I didn't know there was a $10 parking fee. Besides that, our rooms were great. We had enough towels and it was clean. I did forget to ask for an extra sheet or blanket because my son slept on the pull out couch. I liked the fact that the kitchen was supplied with dishes and cookingware, down to sponge and dish soap to wash when you are done. The breakfast was good, they had potatoes and sausages and eggs, etc. I had no complaints and the coffee was tasty. They also had a pancake maker which was cute. The staff in the morning were 100% better, very polite. Overall I would stay again but maybe next time we can check in at an earlier time.
Expedia Group verified review
Fridge needs to be clean a little better. Check-in staffs would be great to be a little bit more friendly.
Expedia Group verified review
very happy with my stay
Expedia Group verified review
Great location and the staff was amazing. The room wasn’t thoroughly cleaned and we had some issues with the bathroom, but nothing that couldn’t be fixed.
Hotels.com verified review
Rooms were clean, staff were nice and personable, and breakfast was perfect. Pet relief dirt area on south side of the hotel be aware of fleas. Other than that I like this resort and I would definitely return.
Hotels.com verified review
Older property in need of maintenance and very sketchy wifi. We have stayed here twice because of the proximity to my mom's house. Having covered any negatives I would be horribly remiss to not mention the amazing staff. The front desk has always been AMAZING. On our last stay I left my iPad in the room and when we arrived in San Diego I noticed. I made arrangements for an Uber to pick it up and the front desk was AMAZING in helping coordinate its pick up. Amazing service.
Expedia Group verified review
The pull out couch was pretty terrible. We had to go to the front desk
Hotels.com verified review
The check in process was quick, the room was clean, the local community has a lot of stores and restaurants. The breakfast was good and the kitchen staff awesome. The only negative that I have was that housekeeping left some laundry bins in plain sight for lost of the day…nobody wants to see that.
Expedia Group verified review
Tucked away, this property had everything. And nice added touches to a suite with a kitchen. Although I didn't need all the extras, they were there. I felt safe, enjoyed the pool (warm), and the staff were professional and courteous. I will stay again. Thank you.
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