What Others Have Said
Sonesta ES Suites Cincinnati Sharonville West
11689 Chester Rd, Cincinnati, OH US
Spacious Rooms
Easy check in, called and they were able to get us checked in an hour early. Room was large with full kitchen, couch, loveseat and comfortable king bed.
Hotels.com verified review
Thia hotel has went down tremendously! Its dirty and outdated and i will not stay again
Hotels.com verified review
When arriving to our room, it was full of marijuana smoke as if someone was just in there doing drugs. We tried to work past it due to how late it was, but got to the point where we could not. We asked to be moved to another room that was even more disgusting, hadn’t been cleaned and we’re unable to stay.
Expedia Group verified review
Convenient. Safe.
Expedia Group verified review
They need to clean the rooms and take care of things after a person checkout.I.e refill liquid soaps , shampoo , And clean washrooms. Most important need to add more stuff in breakfast
Hotels.com verified review
The hotel staff was understaffed and overwhelmed. The rooms were disgusting, carpets and bedding stained, cigarette burns in everything, smelly, and out of all soaps. When we called she said we can see another room, and we asked if it was worse and she said we can go look and it looked like blood stains. They did offer a refund, however there was no where else to go. Their customer service was rude including hangin up on my teenager when she asked for shampoo and the manager was unfortunately not able to help the situation either. Outside of the room, the grounds were bad, busted out windows in many units, people screaming fighting, karaoke party with the bass blaring all night. Just overall a no go and there was not a resolution or a consideration from the staff what so ever.
Expedia Group verified review
Have nothing right now
Hotels.com verified review
The pictures are deceiving the room does not look how the pictures look. It’s not very clean. There were dead bugs found under the cushion where the pullout couch is, which is why I did not stay and had to leave.
Expedia Group verified review
Friendly check-in
Expedia Group verified review
Rooms needs to be clean more as the carpet and others things requires to changed to new. Secondly they change to add few more things to their breakfast menu. Front staff is good. Overall will give 3/5 stars.
Submit a Review
Your Info
Your Ratings

(please rate all categories)

Your Review