Pet Friendly Lodging Reviews

Good location of hotel. The price per night was moderate. Clean room.

Location of the hotel was perfect for my family and I. Food, shops, activities all around and most importantly the beach is in arms reach. My mom thoroughly enjoyed her birthday weekend.

Prices

Worst customer service! No follow up at all!

Quite late check in time of 4pm and the $50 early check in fee of $50 when rooms immediately available

The Sonesta Hotel location is stellar - literally a walk across the road away from a narrow strip of beach. Bed pillows were too soft and matterss needed to be replaced. Bathroom toilet required you to manually lift the handle at every flush or the tank would never fill up and the water would continually run. The hotel front desk clerk kindly adjusted my bill during check-out, when i mentioned the toilet situation, which was very kind. If only the check-in front desk clerks had been so helpful - never answered room-service questions when we arrived. They even discussed our questions between the two of them with no actual response to either of us. We decided to go downstairs to the hotel restaurant,The Steelpan Restaurant. It left much to be desired - unprofessional staff that repeatedly expressed their frustrations with their jobs and the loud music with horrid singing did not make for a favorable dining experience. My bench seat in the restaurant was actually slanted to one side - uncomfortable. Won't stay there again.

TV didn’t work very well and it wasn’t fixed. This was a VIP stay and nothing was given for the status. Breakfast was not very fresh. Iron didn’t work. I extended my stay one night and the upgraded us to a better room. All in all I would say a 3’out of 5 stars. Staff was helpful rebooking

Really enjoyed this property. Will visit again.

Shenoya at check in was amazing!

Was our 2 time there and it was perfect great location beautiful view and clean room and bathroom