Valet left me EV running and drained the battery then lost my car keys. Very rude and unapologetic behavior from valet and hotel staff. Weren’t allowed to return back to the hotel due to a protest. No compensation for either event or apologies.
Brittany T
- 06/17/2025
Expedia Group verified review
👌
BACHELOR
- 04/25/2026
Expedia Group verified review
Right by the beach, good rooms and nice staff. Good location, restaurants and stuff around
James
- 04/25/2026
Expedia Group verified review
We used to stay in this hotel for years but haven’t been there for few years. I have to say that we arrived super early & they still had us checked in so that was very helpful. The hotel in general is worn out a bit. Swimming pool was crowded on our first day there. Staff @ the swimming pool bar are super nice and food was good. We paid for breakfast when we booked our hotel stay and @ check out it was charged again, but the lady @ the check out counter apologized and fix the bill. I mainly have two complaints, first the bathroom from the next door room was very loud, we could hear the facet water, flush and shower very loudly in our room. Secondly on our last night, we came back around 10 Pm & the bathroom ceiling was leaking a bit but the kids were very tired and we didn’t want to call & have someone come in. We put a towel on the floor as it was dripping from one area and just a bit. Kids woke up at night to use the bathroom but the whole floor was water and ceiling is dripping from so many places. We had to put all the towels on the floor. My kids step in it and was not sure how clean is it? As soon as we woke up for breakfast, we went & told them. They didn’t apologize or anything but they said they will send someone to fix it while we are in breakfast. They did but we were surprised that they left the bathroom in a very disgusting way. More water on the floor, dirt falling off from the ceiling pieces that they took off to fix. Kids refused to use the bathroom.
Salah
- 04/24/2026
Expedia Group verified review
The staff are incredible! So friendly and kind. I had an issue with my room they immediately moved me to a beautiful room. The staff in restaurant are so nice and make you feel very welcome. Plus the food is a very high standard. One of the best hotels I’ve stayed at in Florida.
Katie
- 04/24/2026
Hotels.com verified review
Sonesta was a pleasant place to visit. Our room was nice. The view of the house ocean is what it nice. I’m not into places that price goug you. Since I rented a car they charge you $58.00 plus tax per night you visit. I work in the he hospitality industry and I’m watching the demise of Las Vegas due to the greed. Also the lighting to enter the valet is so dark that I missed it twice and had to go around the block. Nice place to stay but use an Uber to get around.
Glenn
- 04/23/2026
Expedia Group verified review
Great stay!!
Renee
- 04/22/2026
Expedia Group verified review
Loved our short stay here. Paid for late checkout, enjoyed the beach then a great Mexican dinner next door. Today enjoyed the pool before we left. Loved it!!!