What Others Have Said
Sonesta Simply Suites Knoxville
10206 Parkside Dr, Knoxville, TN US
Hotels.com verified review
Literally the most disgusting place I’ve ever been in Immediately asked for a refund and checked out Was genuinely so pissed off after a full day of driving I had to find another hotel Rust dirt used towels filthy everywhere absolutely disgustinh
Hotels.com verified review
The property was not well maintained and staff was not always available. It was great power
Expedia Group verified review
The hallways looked like they hadn't been cleaned in a while. Got to our room and the bed was a fullsized rather than a king like posted on expedia. Called down to front office and they said they dont have any rooms with big sized beds. (This might be more on expedia than the hotel itself) When we got to our room the toilet didn't work, and had to call maintenance within first 5min of getting there. The next morning on our way out the trash by elevator smelled like it had old diapers in it, came back later in the evening and the trash still smelled the same and hadn't been touched even though cleaning people were out that morning. The shower also had no body wash. Our room key didn't work the 2nd, and had to get the front desk to get us a new one. About 30min laters went outside and when we came back in the new room key didnt work again so they finally switched us rooms. The new room they moved us into looked like it had mold on the walls and smelled musty and damp. But hey at least the toilet worked.
Expedia Group verified review
Was not very clean. Toilet clogged after using it. Was supposed to be a suite and it wasn’t.
Hotels.com verified review
Roach in microwave, hair and dirt in the tub, toliet running water
Hotels.com verified review
Room wasn’t what I saw on website, size, cleanliness and staff. Dirty marks on walls, doors and towels. Staff wasn’t over friendly, and wasn’t expecting a $100 added on hold only card. Air conditioning wasn’t very cool as well.
Expedia Group verified review
Check in took 20 min The landscaping is a mess The room was not cleaned to a reasonable standard The ceiling in the shower drops plaster when you’re showering The recliner wouldn’t close The heating vent in the bedroom was rusted and falling apart The bath towels a barely a step above paper towels The electric receptacles are so worn, plugs wouldn’t stay in We’ll have to take Sonesta off our list
Expedia Group verified review
Room was in rough shape. Smudges on surfaces.
Hotels.com verified review
Arrived. Cold water didn’t work, garbage came up through sink drain. Changed rooms. Mold in coffee maker. Bug in bed. Fecal matter on toilet seat. Stayed in room one night. Tried to check out with 3 days left on reservation. Can’t do it they said bc booked thru Hotels.com.
Expedia Group verified review
No breakfast, not enough coffee
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