Embassy Suites by Hilton Convention Center Las Vegas
3600 Paradise Road, Las Vegas, NV 89169
Hotels.com verified review
The main bedroom mattress is so worn out The side closest to the door in the bedroom had such a large hole in it. I had to sleep diagonally in the bed. My sofa bed my business partner slept on, was so uncomfortable. He ended up sleeping on the sofa cushions with the sheet over them on the floor it was more comfortable than the mattress on the bed.
David
- 11/14/2024
Hotels.com verified review
Horrible boiled egg smell permeated the entire hotel and grounds. They mentioned fixing some pipes the day/days prior to my arrival. All the water had been shut off to the entire building the day before, according to the front desk and the maintenance guy they sent up. They said this also attributed to the cold water problem. Had to run the water for over 10 minutes before EACH shower before it turned warm. Nearly 20min until it got hot. Leaky toilet kept me up half the night. In an effort to fill the tank/stop the running water sound, I removed the lid. In my sleep filled delirium, the lid slid off the side and broke. I called down first thing in the morning, and a different maintenance man had it swept up and replaced in under 15 minutes. Pure accident that I was charged an ADDITIONAL $100 for POST checkout, WITHOUT my knowledge or CONSENT. They would not budge OR put me in charge with the actual manager who charged me. NOR did said manager ever call me back. Complete disregard for their customers and their short comings. 100% would NOT recommend.
Verified traveler
- 11/14/2024
Expedia Group verified review
No water, dirty rooms, door locks do not work properly
Shay
- 11/13/2024
Expedia Group verified review
Our water was off for hours could not take a shower prior to our evening out
Could not use the toilet
What an Inconvenience we asked for compensation but I was blown off by an uncaring staff member
This is not Been our experience with other embassy suites we will not be staying at this one again
Michael
- 11/11/2024
Expedia Group verified review
Hotel was nice. The only problem I had was that my room had an awful sewage from the sink. I let front desk know about situation and nothing was done, luckily I was only here for one night so I was gone by early morning.
Ernesto
- 11/05/2024
Hotels.com verified review
Since I prefer not to stay in casino hotels this was perfect. I would have preferred a bar a restaurant that was open more hours. There was no bar. The hotel is noisy, at least the room we stayed in, 215, was. You could hear noise from the parking lot in the bedroom and noise from the lobby and kitchen from seating room.
Michelle
- 11/04/2024
Expedia Group verified review
Staff were very helpful
Michael
- 11/04/2024
Hotels.com verified review
Hotel is clean and quiet.
Fair price.
Free breakfast.
Great staff!
Pull out bed is horrible. Don't use it if you are an adult.
No housekeeping if yoy don't call in the morning.
I did not know this. It was supposedly told to me at checkin.
This shold be a written communication.
Overall, very good.
Randy
- 11/03/2024
Expedia Group verified review
The breakfast is nice.
Paula
- 10/29/2024
Hotels.com verified review
We had a nightmare booking at the Sahara and made a desperate change to embassy suites. The staff were amazing. A drastic difference from the Sahara.
The free amenities are great. Good breakfast. Good happy hour.
The rooms themselves are dated. The mattress was so hard. The pullout couch had seen better days. It was terrible to sit on, I can’t imagine sleeping on it.
Overall I would recommend this hotel for a less expensive off strip stay.