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Home2 Suites by Hilton Houston Willowbrook
7815 Willow Chase Blvd, Houston, TX 77070
Great bathrooms for wheelchair guests!
The bathrooms were great for someone in a wheelchair needing roll-in access.
Very friendly, very helpful staff.
I needed help walking. They had a wheelchair they let me borrow. So thoughtful.
Hotels.com verified review
No house keeping in 3 days
Expedia Group verified review
Nice stay for my family after a day of baseball.
Expedia Group verified review
Staffers were very kind
Expedia Group verified review
Yes, the staff were very nice building fairly clean however, there were cockroaches in the microwave and in the bathroom staff offered something off of the snack stand to accommodate us and the manager was supposed to meet with us and never did
Hotels.com verified review
Comfortable,clean and great service. My only gripe was the overly loud A/C unit in room 219, Made it hard to sleep.
Hotels.com verified review
We booked a king suite, and when we got there they gave us a room of 2 doubles/queens. We didn't realize until we opened the door, so we came back downstairs, and they were like "Oh. Sorry. We're out of kings. They've been overbooking the kings lately."
That's definitely not a fitting excuse, but they not only weren't up front about it until we asked but the manager also tried to say "It's so strange, because it's usually our queens running out." -- As if this was any better. That's fine, we made due without causing a hubbub, because what's the point when clearly they were so blase about customer service. They were nice enough - just don't expect to get what you pay for.
Hotels.com verified review
Nice short term stay with friendly staff and clean accomodations.
Expedia Group verified review
Front desk staff very professional, I alway book here when staying in Houston!
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