What Others Have Said
Home2 Suites by Hilton Cleveland Beachwood
3589 Park East Drive, Beachwood, OH 44122
Good
Hotel nice and clean. Would like muffins in breakfast.
Good Hotel
Hotel is nice and clean.
Expedia Group verified review
Nice personal an awesome rooms
Expedia Group verified review
It was Thanksgiving Day, we got to the property and was promptly checked in and received our room. However when we walked in, this was not the upgraded room we paid for ( 1 Bedroom suite), I went to the front desk to inquire and was told that the (1 Bedroom Suite) we paid for and reserved over a week in advance was not available, and that there was nothing they could do because we booked through a third party company. No refund for the difference in the upgraded room price, nothing! Which surprised me with this being in the ( Hilton family). It would just be nice and proper for the front desk to state the issue at check-in, instead of attempting to give us any old room and hope we don’t notice or would just accept a room which is considered a basic room instead of an upgraded one. Although we could not get the room that we reserved and paid for in advance, I was able to get to Expedia assistance and they were able to assist me with a partial refund payment. They called the hotel on a holiday which I considered over and above, and was able to get “something” done, which I appreciated. Thank you Expedia assistance. As far as the hotel, the lobby the pool the room was very clean and welcoming. Besides the room issue the front desk did provide us with a few extra toothbrushes and I welcome bag with a few snacks for the children. The gym was open 24/7 and the pool had good hours for the kiddos to enjoy. The parking lot has descent parking, and is lite pretty well.
Hotels.com verified review
Good front-desk service and a nice, clean room, but room was not made up at all during a four day stay. We had to ask for more towels and coffee, which is not acceptable. Also the highway noise at this location was very loud. Will not stay here again.
Expedia Group verified review
Very nice and clean!
Expedia Group verified review
Great place
Expedia Group verified review
Everything was clean staff are very nice
Expedia Group verified review
Clean. Fast Check in. Only drawback was noise from the highway.
Expedia Group verified review
Excellent hotel except for the breakfast
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