Home2 Suites by Hilton Cincinnati Liberty Township
7145 Liberty Centre Drive, West Chester, OH 45069
Hotels.com verified review
Once we got there, we had to change rooms because it was dirty in the bathroom and the door did not close properly. Then, once in the new room, we had a little boy above us who was jumping around into the night. We tried to take a nap on Sunday and they set the smoke alarm off. Needless to say, I don’t think I will stay there again.
Jamie
- 11/11/2024
Expedia Group verified review
Very clean and hospitable
Nicole
- 11/01/2024
Expedia Group verified review
The staff were beyond kind and helpful to us. They went over and beyond with our requests.
Kace
- 10/27/2024
Expedia Group verified review
Enjoyed my stay.
Susan
- 10/19/2024
Expedia Group verified review
Everything was pretty much acceptable.
The indoor pool was cold and a fire alarm ruined our day, and had to leave the hotel
Fabio N.
- 10/14/2024
Expedia Group verified review
Sink in kitchen drainage problem (clogged) garbage disposal wasn’t working, no ventilation for cooking fire alarms went off even at low heat..
Staff was WONDERFUL AND THE PROPERTY VERY WELL KEPT…. I WILL BE BACK!!!
Crystal E
- 10/13/2024
Expedia Group verified review
Close to many different restaurants. Help were friendly
Anthony
- 10/10/2024
Expedia Group verified review
This would have been a five star review but for the last 24 hours or so that I was there. I needed to extend my trip by one more day. The person I asked at the front desk told me I had to reserve an additional day through Expedia since that's where my original reservation was. The next morning, when I went to do the whole check out/check in process for this new reservation, the lady helping me said that she could have scheduled the extra day and taken care of the recheck in/out process so I wouldn't have had to take all these steps. The person the night before seemed to not want to be bothered with it and this new information confirmed that.
The morning person who was checking me on for that last night was training someone new and was very condescending to this older employee. As she was explaining steps to her, she kept saying, "Are you listening to me?" and telling her to pay attention. When the process was complete, she petted her head like a dog and said, "Good girl!" It was really awkward.
At the end of the visit, when I was getting ready to check out, I like to put all the towels, garbage bags, and used bedding in piles to make it easier for housekeeping. When I stripped the bed, the pillows had layers of pillow cases on them. I'm assuming they just did this to save time because the cases underneath did not look clean and one of them had a blood stain on it. I was so disgusted that I had just spent a week sleeping on those pillows.
Kristin
- 10/08/2024
Hotels.com verified review
Front desk personnel was very friendly and quick to help
Kimberly
- 10/08/2024
Hotels.com verified review
The entire stay was amazing. A friendly lady checked us in and offered a wonderful welcome. The man that worked nightshift was rude to us and told us we couldn’t be “loud” in the lobby. We tried to play some board games with the kids that were laughing but he was not having it. The ladies the next morning were so kind to my child that had a birthday. The hotel was clean, breakfast was awesome. Besides the man in the evening everyone was very very very friendly.