Pet Friendly Lodging Reviews

Deal with three different staff people and all went out of their way to help me.

If you are planning to book at this location be aware if you accidentally book it thru will absolutely not allow refund's. I somehow accidentally booked two rooms after 3 days of long travel days. I noticed it early in the morning on the day of the reservation. We contacted Expedia thinking hey it was a simple mistake they have plenty of time to cancel and rebook someone new. After days of going back and forth between Expedia and the hotel both companies flat refused to help us and refund our money. We’re not sure how this happened anyway as both room reservations came through within minutes of each other. Maybe both rooms were in the cart or something like that. I had noticed one room was two dollars higher for the exact same room so it confused me and I kinda flipped back between pages trying to figure out what was different in the price. I also checked the hotels price which was slightly cheaper than expedias. We’ve used Expedia for yrs so it’s very disastrous ro have to depart with them for future trips. They blame the hotel while the hotel blames them. Mistakes are gonna happen especially when they store your credit cards in their system. It’s been a big lesson for us. So needless to say we were not satisfied with our stay.

Always a great place to stay

Excellent hotel, friendly staff, and the airport shuttle was great!

Great place to get rest clean and quiet

Room was very spacious and comfortable. Great location with easy access around the city.

Clean rooms and decent breakfast

Room was newly renovated, very clean and spacious.

We come to El Paso frequently for medical procedures for my husband. Since I know that I have a lot of down time I pick a hotel that can provide me with activities. I was able to safely walk to shopping (Ross, Marshall's, Burlington are my stores.) I also can walk to the adult beverage store and the Mediterranean restaurant down the street was fabulous! The room was spacious and clean. The pool was clean also. One day the pool was closed for a short time and the front desk knew how important that was to me and called to tell me that it was reopened. The breakfast was really good and it was nice to eat on real plates and have the choice of coffee mugs instead of paper. It was an all around great stay. I highly recommend. Oh, the elevator was tricky because you had to hold your room card up to a sensor and push the floor button. Inconvenience to set my coffee down on the floor, but I 100% support safety! Thank you!

Staff is amazing