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What Others Have Said
Home2 Suites by Hilton Lancaster
1584 Fruitville Pike, Lancaster, PA 17601
From our greeting to our exit we were happy.
Ray, one of the 2nd shift desk clerks greeted us with a big smile each time we saw her. Grace worked in the kitchen area. She was happy and a joy to interact with as she performed her duties. Bobbie, she did sales, helped with breakfast one morning and worked the desk several times. She's a goldmine. Cameron, the front office manager was kind and always ready to help in any way that he could. Tiffany, the general manager is the glue that made this fine oiled machine running as well as it did. We has the distinct pleasure of speaking with her perhaps four or more times. Not because we needed anything but because she was such an interesting person and devoted to her guests.
Needs a lot of work.
I arrived on Monday for work and there was no Internet for the entire night. The pool was closed when we arrived. The rugs throughout the hallways were stained every few feet, it was disgusting. The bathroom in my room had no latch and would not stay closed, the staff seems apathetic about it. The coffee was out every time I went to visit it and when I told the staff that it was out she said that she could make me more "if I wanted". Yes, it was 8am, I want coffee. I'm not sure where the staff gets the attitude, but they all seem to have the same one. I have stayed at many Hiltons and this is the worst one in a while.
2AM text receipt not appreciated.
Not pleased they sent out text messages at 2AM with your hotel receipt. When I asked at the front desk I was told, well that’s when they do the audits.”.
Expedia Group verified review
Excellent service
Expedia Group verified review
Excellent!!
Expedia Group verified review
Everyone was very helpful. The room was perfect. The staff was super helpful and nice. everything was super clean. Our children enjoy the pool. The location is close to everything. Great restaurants
Hotels.com verified review
We had a wonderful experience. Front desk was so helpful. It was lovely to be in a hotel that's ADA accessible. It makes traveling a better experience
Hotels.com verified review
Perfect location to stay in. Shopping right across the street and food options. As well as close to many attractions
Hotels.com verified review
Mi experiencia súper excelente en todo gente muy amable , de habla español, cuarto limpio área de desayuno riquísimo y limpio muy amable la cocinera definitivamente volvería a este lugar gracias por su excelente trabajo .
Expedia Group verified review
Great customer service
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