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What Others Have Said
Home2 Suites by Hilton Lancaster
1584 Fruitville Pike, Lancaster, PA 17601
From our greeting to our exit we were happy.
Ray, one of the 2nd shift desk clerks greeted us with a big smile each time we saw her. Grace worked in the kitchen area. She was happy and a joy to interact with as she performed her duties. Bobbie, she did sales, helped with breakfast one morning and worked the desk several times. She's a goldmine. Cameron, the front office manager was kind and always ready to help in any way that he could. Tiffany, the general manager is the glue that made this fine oiled machine running as well as it did. We has the distinct pleasure of speaking with her perhaps four or more times. Not because we needed anything but because she was such an interesting person and devoted to her guests.
Needs a lot of work.
I arrived on Monday for work and there was no Internet for the entire night. The pool was closed when we arrived. The rugs throughout the hallways were stained every few feet, it was disgusting. The bathroom in my room had no latch and would not stay closed, the staff seems apathetic about it. The coffee was out every time I went to visit it and when I told the staff that it was out she said that she could make me more "if I wanted". Yes, it was 8am, I want coffee. I'm not sure where the staff gets the attitude, but they all seem to have the same one. I have stayed at many Hiltons and this is the worst one in a while.
2AM text receipt not appreciated.
Not pleased they sent out text messages at 2AM with your hotel receipt. When I asked at the front desk I was told, well that’s when they do the audits.”.
Very good hotel and very close to restaurants and attractions.
I liked this hotel and will be back for another trip in the future.
Very good hotel and very close to restaurants and attractions.
Need more seats for lobby for eating.
Would like a hot tub in the pool area.
Hotels.com verified review
Convenient location with many services near the Home 2
Expedia Group verified review
Enjoy my stay breakfast was good, absolutely loved the room… fitness center was good unfortunately the pool was not heated which I was looking forward to the most. Other than that I’d defly return to this location !!!
Hotels.com verified review
Friendly staff.
Expedia Group verified review
Convenient for us because we were attending a large swim meet at Franklin & Marshall (only a 5 minute drive). Surprised to see the mini-kitchen set with plates, cutlery, a dishwasher but that was nice. Right across the street from a major shopping area that had a lot of food choices. Breakfast was fresh and plentiful. Love the outdoor fire pit and the mini-gym.
Hotels.com verified review
The staff was friendly and check in was super easy. The room was clean. I love that they had a full size fridge, sink, and dishes. I only stayed one night but for the future stays, I’ll keep it in mind. The bed was comfortable and clean. The star of the start for me was the waffle maker during breakfast (free breakfast). The waffle was so soft and tasty! I’d def come back here!
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