Pet Friendly Lodging Reviews

Great

Called a week prior to make sure damages from flood did not damage the facility. Was assured that the only damage was the parking lot. Not so.....2 floors had been flooded, and they were closed. The lobby was on 3rd floor, a cafeteria table for check in. One staff person, unhelpful, very rude. Elevator malfunctioned, construction, everywhere, no lighting, the person checking in was unprofessional, and no public bathroom available after our 6 hour drive. The registration clerk said if you need a restroom, you will have to check in to your room and use it. Women in their 70's, ..... seriously , it was not a safe place to stay. They should have provided this information when we called to inquire about the hotel conditions. We did not stay, and filed a complaint with Orbitz, and denied a refund, by the clerk. I also plan to write a letter to the Hilton company.....they should have been honest about the hotel conditions. It was a nightmare..... I am so sorry about the damages and flood, but it was dishonest, not to warn us concerning the condition of this hotel.

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The staff when I checked in was super helpful and friendly. They were having computer issues but they found a way to get me into my room quickly and with no issues. Then they provided a recommendation for dinner that was exactly what I was looking for.

Our 3 night stay was very good! Loved the location near the Biltmore and downtown Asheville shopping and restaurants!

Ended up staying 2 nights due to bad weather at our next destination. Desk clerk was very helpful in exrtending our stay and supplying a discount code for Biltmore Estates. Room and beds were very comfortable. Breakfast was amazing; homemade buttermilk biscuits were the best I’ve tasted in years! Full kitchen wasn’t necessary but real plates and silverware to eat our take out was nice. Japanese restaurant just across the parking lot is also excellent. I would definitely stay here again and will look for other Home2 Suites by Hilton in other cities.

Very nice and close to Biltmore House.

Very nice ,clean and safe area. Nice newer property.

I would choose a different hotel. While close to Biltmore not a great area of Ashville, NC.

Nice room