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Home2 Suites by Hilton Williamsville Buffalo Airport
48 Freeman Rd. Building A, Williamsville, NY 14221
Hotels.com verified review
Had some trouble at check in with assigning my room which took awhile to sort out. I was told it was a computer error however they were able to get us into our room after a bit and we settled right in. Breakfast was delicious, they even offered gluten free options for my daughter which was a huge plus. Clean and spacious room. Sparkling bathroom. Friendly and helpful staff. The pool was a nice place to relax in too! 20/10 would recommend!
Expedia Group verified review
Perfect family stay with good breakfast options
Expedia Group verified review
Friendly staff, who were very helpful with giving us tips on places to visit with young children. The swimming pool access and breakfast convenience was a great addition to the stay, especially with children. The staff who refilled the breakfast stations were pleasant and went around asking guest if they wanted anything before closing up. That was really thoughtful as you don’t see that often in hotels. Overall great stay, we’d book again.
Expedia Group verified review
The best thing about this hotel is the staff, friendly, helpful.
Expedia Group verified review
N/a
Expedia Group verified review
This is our 3 times staying here. It's a great location and we appreciate the helpful staff.
Expedia Group verified review
The hotel itself is actually nice and comfortable, but the experience was completely ruined by hidden fees and what feels like a front desk scam. I traveled for 8 hours to get here and arrived just one hour before the official check-in time. Instead of showing basic hospitality to a tired traveler, the staff demanded an additional $25 fee just to let me into the room early, or told me to wait.
There is absolutely no mention of this mandatory early check-in charge on their official website. Management needs to train their staff to be more flexible and, above all, transparent. If you have fees, state them clearly online. You can stay here, but be prepared for unexpected charges at reception.
Expedia Group verified review
Everything was great
Expedia Group verified review
Helpful staff.
Hotels.com verified review
we were denied a room at check-in b/c of "overbooking" when our reservation was months old and had passed the cancel-by date, so we assumed the room would be waiting for us. The staff said that the overbooking happened "just a few moments" before we arrived which makes no sense since our reservation was made and confirmed and paid for. The staff handled getting us put up at a nearby hotel (actually a better one) and covered the cost, so the situation was handled well, but I am highly unlikely to stay at Hilton properties in the future if it's possible or likely that my reservation will simply not matter upon arrival at the hotel.
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