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Home2 Suites by Hilton Williamsville Buffalo Airport
48 Freeman Rd. Building A, Williamsville, NY 14221
Expedia Group verified review
Helpful staff.
Hotels.com verified review
we were denied a room at check-in b/c of "overbooking" when our reservation was months old and had passed the cancel-by date, so we assumed the room would be waiting for us. The staff said that the overbooking happened "just a few moments" before we arrived which makes no sense since our reservation was made and confirmed and paid for. The staff handled getting us put up at a nearby hotel (actually a better one) and covered the cost, so the situation was handled well, but I am highly unlikely to stay at Hilton properties in the future if it's possible or likely that my reservation will simply not matter upon arrival at the hotel.
Expedia Group verified review
EXTREMELY LOUD
Expedia Group verified review
Loved the breakfast and the staff are always so nice especially the breakfast people and front desk. The only complaint is that the lotion and conditioner bottles were empty or blocked up so could not use those, other than that lovely stay and will be back for sure
Expedia Group verified review
Having the extra floor space of a suite was amazing. The whole room was very efficiently laid out.
The staff was extra helpful and friendly, especially Melissa, Patrick and Curtis. They definitely went above and beyond.
Expedia Group verified review
There was nothing That I couldn’t say that I didn’t like..Staff was warm and welcoming upon arrival and departure,The hotel and rooms are thoroughly clean with all the necessities that you can possibly need..Breakfast was decent,But there are variety of options to choose from..The bonus is the room with the refrigerator,microwave,dish washer,Toaster,coffee maker,dishes etc..This is Definitely a Home away from home stay😊
Expedia Group verified review
Great staff. I always stay at home2 and I am realkt happy with the hotel. This one seems a bit dated but the staff is amazing and I really can't complain about them. Wish the pillows were new and mattresses were better. I didn't sleep so well
Expedia Group verified review
I love the room and the staff service
Hotels.com verified review
Very comfortable room and amenities. Shower pressure was great. However, the walls between my room and the room with a connected door were very thin and could hear the next room's conversations and TV all night. Try to ensure you do not get a connected room unless needed.
Expedia Group verified review
Good
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