What Others Have Said
Home2 Suites by Hilton Williamsville Buffalo Airport
48 Freeman Rd. Building A, Williamsville, NY 14221
Expedia Group verified review
Good for one night. Only negative was that the room was 78 degrees. Had to turn the ac on all night
Expedia Group verified review
I often stay at this location for business and the staff always remembers me .. welcomes me back with open arms ..
Expedia Group verified review
A
Expedia Group verified review
Loved the staff. Property had some need for repair and the hot water took a bit longer to get to the faucets. Bed was comfortable
Hotels.com verified review
Home 2, and Tru were adjoining buildings with the Home 2 entrance blocked off, requiring all check ins to be done in the Tru side. That was a little unnerving. The front desk was very friendly and helpful. The room was clean, but the mattress was in bad condition. It was like sleeping on a hard hammock. The ice machine was directly across from our room, out in the open, not contained in a room like at other hotels. The noise from the ice machine through the night was pretty bad and so we requested a room change the next day. Staff were apologetic and accommodating. The second room mattress was just as bad unfortunately. You can hear the airplanes flying overhead but if you put the room fan on it helps. The place was bright and upbeat but comfort was lacking.
Expedia Group verified review
I came in town for my grandfathers funeral. It took a walk through of 5 rooms on different floors before I finally found a decently clean one. Then once I returned home I had an eye infection from an allergic reaction to something in the hotel. The staff was gracious about it but I requested compensation for the inconvenience and never received a response from management. Also there were children running through the halls and stomping upstairs while drink adults took up the entire lobby/breakfast area. Needless to say I didn’t get much rest.
Expedia Group verified review
The staff were very friendly and helpful.
Expedia Group verified review
Lack of housekeeping causes you to request clean towels and when housekeeping did show up they still did not provide clean towels.
Expedia Group verified review
The staff was rude
Expedia Group verified review
Great Hotel, nice rooms, play area was fun, pool was nice, breakfast was pretty good as well, BUT the STAFF was the best part… everyone was amazing and very helpful! Will definitely stay there again!
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