Shout out to Shay. She made our check in fast, easy and friendly. The hotel is modern and comfortable. We love a cold room in the summer and the the A/C was almost too cold for us. Beds were super comfortable and the room has different size moveable tables to use as you need. Very handy. Rooms are clean and I would recommend.
David C
- 07/15/2024
Expedia Group verified review
I love the room was very clean and comfy, the employee at night was very kind and sweet.
Mildred
- 12/23/2024
Expedia Group verified review
spacious
Donald
- 12/23/2024
Hotels.com verified review
Friendly and professional staff! Stay was perfect:)Thank you
Verified traveler
- 12/14/2024
Hotels.com verified review
If the beds werent so hard and uncomfortable, this would've been a great stay. My husband and I got horrible sleep but everything else was great. The breakfast was good, the staff were friendly, and everything was clean.
Shannon
- 12/06/2024
Expedia Group verified review
Great, inexpensive option!
Silke
- 12/01/2024
Hotels.com verified review
After driving nearly 20 hours from Southern California to Dallas, I was met with an unexpectedly unpleasant welcome at Hilton’s Home2 Suites. I chose this hotel because I’ve consistently had positive experiences with Hilton, but this stay fell far short of their usual standards.
Upon check-in, I greeted the front desk clerk with a cheerful “Good evening,” only to be met with a dry, dismissive “Are you checking in?” Brushing it off, I provided my ID and payment details. The issues began when I tapped my card instead of inserting it. Despite the charge being approved on my end (with confirmation from my bank), the clerk insisted the transaction was declined and became visibly frustrated. Even after I showed proof of the charge and had my bank representative confirm the payment, she refused to accept the transaction ID to verify it in their system. Her manager, Damon, was unhelpful when I finally spoke to him, offering no resolution other than insisting I pay again or find other accommodations.
Exhausted and with no other options, I allowed a second charge to go through, doubling the amount withdrawn from my account. Frustrated, I went to my room (214) only to find myself next to a loud, partying group in room 212. Despite repeated calls to the front desk and a staff visit, the noise continued into the early morning hours, leaving me sleepless and irritated.
The following morning, I spoke to Damon in person,
Chanel
- 11/25/2024
Expedia Group verified review
We loved the stay. Will stay again
Manuel
- 11/22/2024
Expedia Group verified review
Good customer service. Property is nice and clean.