What Others Have Said
Home2 Suites by Hilton Utica NY
119 North Genesee St, Utica, NY 13502
Expedia Group verified review
4 night stay was supposed to be a five nights stay.Woke up to garbage piled in my hallway everyday. On my last morning, there was a discarded plate of food right at the base of my door. The carpet in my room had crumbs dispersed throughout, so I’m pretty sure they did not run a vacuum during my entire stay. Only one of two elevators was working. I checked out on day four and found another hotel.
Expedia Group verified review
Very good hotel
Hotels.com verified review
I booked two Studio Suites with two queen beds for my family of six. Since each suite also included a pull-out sofa bed, I realized one suite was enough for our one-night stay and asked to cancel the second room for a partial refund before checking in, but my request was denied. To make matters worse, one of the two-queen suites I booked was unavailable due to a leak. Instead, the hotel gave us one two-queen suite and a much smaller king suite. Overall, I was disappointed by the lack of flexibility and the fact that the hotel could not provide the accommodations I had reserved. If a room type becomes unavailable because of a maintenance issue, guests should be offered an equivalent or better accommodation—not a smaller room that does not match the original booking.
Expedia Group verified review
Great location, next to restaurants and close to the highway. Staff really helpful.
Expedia Group verified review
Staff at front desk was helpful, even at 4:30 AM. Appreciated the cleanliness, plenty of parking. Breakfast could definitely use some help!! And indoor pool area was not comfortable at all - sitting area was outside, the room was very hot & decking around the pool stayed soaked with some puddles. Overall, I give it a B+. Offer a better breakfast and I might bump it up to an A-.
Expedia Group verified review
Clean property ideal location for food and the highway. Staff was very friendly.
Expedia Group verified review
Great place to stay. Clean and update facilities.
Expedia Group verified review
Nice
Hotels.com verified review
Amazing hotel! Very clean, great customer service, and the pool is open from 7 AM to 10 PM, which is fantastic. The free breakfast was a great bonus. I really enjoyed my stay and would definitely come back!
Hotels.com verified review
The staff was very helpful and the breakfast was great. I would recommend the hotel to anyone.
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