Not well kept up, not clean enough, and no hot water during my entire stay… unacceptable
Verified traveler
- 11/26/2024
Hotels.com verified review
Staff was pleasant and location was pretty good. I wish more attention to details would have been provided. Breakfast was supposed to be available until 9 but both mornings I went down for just coffee around 8:30-8:45 and coffee had run out. When I asked for coffee I was told “that’s it for the day if we are out.” When I went to my room to make coffee the creamers provided were old, sour and chunky!!! Went to take a shower and BOTH shampoo and conditioner pups were empty. Went to shower second day and there was no hot water. None of this was “trip ruining” but just frustrating.
Laurie
- 11/18/2024
Expedia Group verified review
The lobby of the hotel was nice and clean, but when we entered our room it had a weird smell to it and we noticed that both of the sheets on the beds were dirty (covered in hair and had fresh stains).
We told the front desk and they changed the sheets immediately. We also had to ask for more toilet paper because they left our room with only a few sheets on the roll. At 4am and at 6am a very loud alarm went off in our room and kept us awake. Upon telling the staff they did not seem surprised, and told us they would look into it. Pretty disappointed with this experience to say the least, wish we would have stayed elsewhere.
Jackie
- 10/27/2024
Expedia Group verified review
I liked the room and how you had a full kitchen set up and it was convenient to everything.
Christopher
- 09/15/2024
Expedia Group verified review
The AC was too big for the room . It was dangerous to pass through at night in the dark to go to the bathroom.
Edgar
- 09/08/2024
Expedia Group verified review
Hotel was clean, beds comfortable!!
Betsy
- 08/26/2024
Expedia Group verified review
We liked that we were able to have our dog with us.
we were put into a room that had not been cleaned.
Once we were moved There wasn't any coffee but decafe, to few towels.
The carpets were stained in the room and the hall way carpets were stained
ALBERT
- 07/08/2024
Hotels.com verified review
Waited 5 minutes at check-in desk for someone to help us.
Only 3 pillows on bed for couple