What Others Have Said
Hilton Garden Inn Cincinnati Blue Ash
5300 Cornell Rd, Cincinnati, OH 45242
Very Nice.
The head chef was amazing and delightful!
Handicap Unfriendly
Handicap shower had very low water pressure and light was out, making it more difficult than last couple times I stayed. Employee parked vehicle in handicap striped area. We let them know it was blocking our access lift to deploy and have room for me to load two hours before we left and had to go back in when we left to address issue again. Front desk person moved vehicle for employee. New management not up to my standards will be staying elsewhere.
Hotels.com verified review
Good hotel in good location but it is showing some age.
Expedia Group verified review
security issues- doors that should be locked were not locked
Hotels.com verified review
N/A
Expedia Group verified review
The room was stuffy. Coffee items in the room stale or spoiled, small bottles of water in room $3 each. Expensive breakfast not included. Staff was kind and helpful. I won’t stay here again.
Hotels.com verified review
Desk was never staffed, there is a bell you have to ring then wait several minutes for someone to show up. There is no friendly greeting or smile, they just do what they need to do. The room had some type of colored food stain or wax on the carpet inside the door and running down the wall by the door. Lighting was very dim, too dim to read by. Bathroom light was missing it’s cover. There was a steady leak behind the tub spout and mold on and above the shower. The toilet didn’t completely flush leaving visible waste.There was barely enough toilet paper for the weekend stay and there was no shampoo. Housekeeping never came to clean or restock. Biggest issue: we woke up the first morning to no hot water. We were told at 3pm it had been fixed but by 4 pm only had barely warm water to do an uncomfortable splash to wash off. Staff offered to move us to the first floor which had hot water but it was a much smaller bed and room which didn’t fit our needs so we couldn’t move) (we booked a king bed suite). Staff said nothing they could do other than give us the manager’s business card. Will never book this hotel again.
Expedia Group verified review
There was no hot water.. and i couldn't use the pool. Breakfast was terrible
Expedia Group verified review
Very clean room.
Expedia Group verified review
The young man working the night shift had no personality. He slowly came from the back when we arrived, around 10pm, didn’t greet us didn’t really say much. Was very slow at checking us in. This was the end of a 6 day journey that started in California & we travelled through 9 states so we were extremely tired. On the way to the elevator my daughter accidentally dropped a soda bottle that broke & spilled everywhere. The guy came very very slowly over & without shoes and hands in his jacket pockets literally just stood there staring blankly. He didn’t do anything or say anything. My daughter & I were picking up the pieces of glass and he did nothing. Later the next morning I saw it had been cleaned up but not very well, there were large spots all over. My sheets on my bed had stains on them and the bathroom faucet leaked so I had to put a towel down to soak up all the water. Then gal on day 2 was very pleasant & friendly, super nice. Day 3 a new round man was also very friendly & nice. The first guy needs to not be working in customer service as he just has no personality & isn’t friendly & doesn’t say anything.
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