This was likely the worst Hilton I’ve ever stayed at. The location and lobby were ok, free parking, but it went downhill from there. We reserved a room with 2 queen beds. We got a room with 2 queen beds, but the mattresses were full size. The photo shows how the beds stick out a good foot from the mattress, perfect for hitting your shins on. The pool and hot tub were closed despite it being 80+ degrees. Pillows were so flat, my head rested on the mattress. A fire alarm went off in one of the towers and my husband got locked out of the room for about 20 minutes until the elevator turned back on. He wanted to use the stairs, but apparently the stairwell was locked, the room was dinged up and outdated, but they are in the process of updating the hotel. None of those would be that bad until the jackhammer from the room next door kept going off. We had a long day of sightseeing and wanted to rest and deal with a headache before going to a show for the evening and there was a JACKHAMMER going on. Literally the room next door to us, the walls were shaking and we had to scream to be heard. The front desk said there was nothing they could do because they were fully booked and couldn’t move us. Why the hell are they booking rooms directly next to rooms under construction? Common sense would dictate the surrounding rooms would be uninhabitable due to the noise, but then Hilton wouldn’t get as much money, so who cares that I paid full price for a room I couldn’t even rest in.
Danielle
- 11/12/2024
Expedia Group verified review
Both mornings the phone in my room rang once and woke me up (I did not schedule a wake up call). The AC didn’t work, so the room was warm. Construction was ongoing.
Corey
- 11/10/2024
Expedia Group verified review
Property was under construction, and the spa was not in service. These things should be listed when booking.
Jaylene
- 10/28/2024
Expedia Group verified review
Nothing
Valarie
- 10/22/2024
Hotels.com verified review
Great stay. We were travel weary, needed a good nights sleep, and we got it.
Jennifer
- 10/19/2024
Expedia Group verified review
Clean,we enjoyed the breakfast
pauline
- 10/18/2024
Expedia Group verified review
Reviews said it was wonderful, I thought it was just mediocre . I would rather pay a few dollars
and stay someplace nicer.
Janet
- 10/18/2024
Expedia Group verified review
Good
Roger
- 10/13/2024
Hotels.com verified review
Very nice staff. AC in the room was super loud. Made it difficult to sleep.