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What Others Have Said
Hilton Garden Inn Jacksonville JTB / Deerwood Park
9745 Gate Pkwy. N, Jacksonville, FL 32246
Excellent Customer Service
Lexie at the front desk gave the absolute best customer service I’ve ever received. I made an error and booked two rooms and she was so helpful and nice. She is so friendly and nice and made our stay excellent.
Excellent Service
Beautiful and clean hotel.
Friendly and helpful.
Staff very helpful and friendly.
Hotels.com verified review
Stayed a few weeks ago and loved it. Room was very nice-mattress was 8 out of 10 for comfort and sup but I have slept on a Tempurpedic for 30 years so I’m super spoiled. Had several nice amenities. So, booked it again and have been disappointed bc we didn’t bring along things that hotel supplied before and it wasn’t here this time… like real coffee mugs, nice hair dryer, bathroom night light. Mattress was definitely more worn and hair dryer was so sticky I had to wrap it in a tissue to handle it. The hallway carpet was all bunched up and smelled moldy.
Expedia Group verified review
I loved the stay, everything is close by!!!
Expedia Group verified review
awesome
Expedia Group verified review
Great property great location lots around you
Hotels.com verified review
It was a great stay. Friendly staff, clean rooms.
Hotels.com verified review
The hotel is nice. The staff could have been nicer. Also, breakfast was $19 and did not look very good (we opted out).
Expedia Group verified review
They charged me a $300 nonrefundable smoking fee when I don't smoke AND the alarm went off at a time that I was sleeping. Management refused to help me about me so I had to work with my bank to dispute the fraudulent charge.
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