Pet Friendly Lodging Reviews

Hotel 10/10 Staff 100/10 especially MEMPHIS, TRAVIS and RYAN! Became a member of the hotel just on the strength of the staff! Thank you yall.

Thought I was on the Hilton website, Booked two rooms for one night, Only to find it was a crummy 3rd party website, Shuttle was done running for the night and they had no rooms available. So I'm out $376.49 and ended up sleeping on Airport floor. And Bookonline refuses to issue a refund. Stay away from this shoddy business.

Bad

The hotel was a bit of a mess. Leaking ceilings, sticky floors, etc. Our room didn't have any towels. I went and requested towels, but they never arrived. Disappointed.

I would give this stay a 10! I was very disappointed waiting over an hour for the hotel shuttle bus.

AWFUL. Everything broken down and in disarray. Some group rented ballroom and partied LOUDLY until well past 2 am. Advertising boasts “soundproofed rooms” and they are NOTTTT. I requested a room FAR from the action and was given one RIGHT ABOVE the ballroom with the thumping bass. When I went to the front desk at 1:30 am, I was told “oh well - they rented the room” and there was no recourse. There was no breakfast or other fixes offered.

looooved it! very clean, staff friendly

The water in the tub after I took a shower didn’t go down. I checked out before my departure date. The woman at the front desk wasn’t friendly.

Staff immediately accommodated our request for a new room because the AC and it was a little longer than the first one.

Room clean, bed comfortable. Staff neither friendly (as many comments reported) nor unfriendly. Bar/restaurant was a popular place right in the lobby. We did not have time to access it. The indoor pool was scummy as reported by others and closed (for repairs?). We would not have had time to access this either on our short trip, but would have been disappointing if we had time. Coffee/water/tea bar with creamer options in lobby 24/7 which is nice. Also, there were snacks/meals for sale in a cold case that were reasonably priced ($6 for a ham/cheese/cracker tray that we thought would be closer to 12 in a hotel where things are often overpriced). Close to airport which was handy for an early morning flight departure. Often these days you pay for parking with nothing in exchange-no monitoring of the lot, no safety features. Here at least you received the protection of an arm gate security. Still hefty at 15 dollars each entry/departure fee, but not as bad as our son's hotel downtown which was 60 dollars a night. The activities we were in town for gave us 2.5 hours free between them, and we were exhausted from our two day turn around cross country trip. We would have returned for a nap, but didn't want to pay 15 dollars to sleep! Also, small curly hair on clean towel (ew) and shower did not drain. Our room was a few feet from the elevator, but noise was not a problem. Also room A/C was excellent - very important to me! Despite the issues, we would be willing to stay again.