Pet Friendly Lodging Reviews

This is the third Hilton Garden Inn that I have stayed in and all have been great!

Good

Great beautiful place.

This has been a very good experience, excellent staff very good facilities.

Enjoyed!

I found this hotel because I needed to be close to the hospital. What a wonderful surprise. The staff was so gracious and the facilities were clean. I had dinner at the bar; the food was delicious and Jackie, the bartender, was amazing! The bed was comfortable, the linens were soft and the pillows were perfect. I will be back~.

Ilooked up the phone number on the web for the hotel close to Harris Hospital in Ft Worh. I was having surgery on May 1st. The person that answered the phone made a reservation for one rm w/2 queen for one night, two people. In the middle of this the phone went dead. So I called back and went through it again. He gane me a price and gave a discount due to me having surgery with a guarantee that it could be cancelled or changed in case the surgery was moved or cancelled. Again the call was dropped. So instead of calling the same number I looked up the direct number. I was given a price of sbout $50.00 more than the other person with no discount,no cancellation guarantee. So when I checked in I was told that the first person was a third party reservation. The actual reservation was made direct with the hotel and the manager on duty couldn't do anything about the problem. Not using hotls very much, I had no idea was talking to a third party.they answered the phone "reservations how can I help you. Yes part of this was my mistake of not knowing who I was talking to. But you hotel is not a good customer orientated hotel. Your manager didn't want to help me. I was already under stress because of the surgery and the deal with the reservation put more stress on me. I just have to say that I will think long and hard before I yse the Hilton again. We have one here in granbury texas and I was going to reserve a block of rooms for a family reunion in August but this has changed my mind.

LEFT EARLY, DID NOT ENJOY BREAKFAST.GREAT STAFF AND PARKING CONVIENT

Very clean, staff was very professional and courteous…