Pet Friendly Lodging Reviews

Comfortable room. Better breakfast than other places I've stayed. Dinner options taste good and are priced in line with restaurants.

Staff upbeat, welcoming. Food good!

The staff were friendly and kind. The room was clean and well kept.

Highlight: Stephen, the chef on duty, was friendly and prepared delicious food.

There were some issues with hot water and a little construction happening in the building, the overall property is nice. The restaurant was good and host was excellent. Customer service was top notch.

There was a close to property sell out that should have been noted when I made a reservation as the property was overrun with children and soccer parents. This was impossible. The lobby was overcrowded and the hallways so loud with kids running and doors slamming shut. I had to make another reservation elsewhere and just lose my money. I did not appreciate the conditions.

Clean room. Friendly staff. Close to the airport.

Upgrade on microwave needed.Interner went in and out

First the reservation system was down and we waited an hour and 45 mins in the lobby after an almost 8 hour drive. Not even sure if or when it would be fixed. It was after 9 pm when we got in our room. The WiFi was not great so we had to plan our morning trip in our car the next morning. I paid for breakfast ahead of time in my reservation. The morning food workers acted as though they did not like their jobs. The French toast was hard and cold. It was disappointing. Your reviews show a 4.1 star rating. But we didn’t get that at all. 2 star is all we would give.

1. We chose the facility based on the availability of a hot tub in the Richmond Airport area. Our search preferences on Expedia contained one item: Hot Tub. Unfortunately, when we arrived and I expressed to the staff onsite that my room key would not work with the gym/pool area, he indicated that it might be off limits dues to maintenance. The next day I was informed by staff that they would notify maintenance of the condition. The 3rd day a staff member made it clear that they had been waiting for parts to arrive for some time. 2. Intermittent wifi throughout the day throughout our stay. Daily we had to abandon wifi and use cell service for browsing, movies etc. 3. Running toilet: the flapper on our bath toilet had to be reset a few times per day in order to prevent the toilet from constantly running 4. Business room printer does not broadcast a signal to recognize so that devices can connect and is therefore of little value. This took some time to figure out. Finally, the front desk offered to print our items which amounted to a funeral program @ 20 copies. 5. Mini fridge not working. It does not turn on at all. Staff indicated that someone would be around to check but no one ever arrived On the positive side Housekeeping - efficient, thorough and responsive Food Service - reasonable quality and reasonable prices. We dined there often due to scheduling restraints Lobby - open with floor to ceiling windows on three sides. In the dead of winter, very welcom