What Others Have Said
Hilton Garden Inn Richmond Airport
441 International Drive, Sandston, VA 23150
Poor
Not told that there would be a pull out bed rather than two queen bed first of all second of all until I arrive second of all was not told that the breakfast would be poor and that they were adults if you wanted anything extra was not told that it was not available That they quit cooking early and they didn’t have would not have any eggs or anything and all the keys did not work and then I was salted by the dance person. I said that I was putting it in wrong whenever he is the one who did not put the key card to the key card right and so I had to stand on the outside, trying to get in and then he comes out says oh you did it wrong. There’s only two damn ways you can put the key card in so anyway so we will not be staying at a Hilton Garden again ever.
Nice stay at Hilton Garden Inn.
The staff was excellent. The woman who works the bar was very friendly and helpful, as was the woman who worked the breakfast buffet. The woman who was at the front desk was also good. The best part of this experience was definitely the staff.
Great
Quiet
Outstanding
Front desk great.
Expedia Group verified review
Staff at front desk was spot on, didn't take long to get checked in. Room was clean and welcoming. Bathroom was clean. Lobby area was clean and had a good atmosphere going. Overall a great stay.
Expedia Group verified review
Overall, property was clean and quiet. Places to eat in short driving distance. Did not like the broken fan in bathroom (short shower leave bathroom walls and mirror condensates quickly). While recognizing the appearance of the elevator does not dictates the functionality, it can use a touch up (faded and scared everything, buttons and panels are just dated). The elevator appearance just not fit the nice look of the hotel. Just a little polish, brighter lights, buttons replacements and you are there.
Expedia Group verified review
people were nice
Expedia Group verified review
Good place to stay
Hotels.com verified review
Why would you even send me this? You were racist to my son and I and then kicked us out??
Hotels.com verified review
The entire staff was exceptional. I wish I got names. The front desk, the gentleman that took breakfast orders, and the chef that came out and checked on folks. They were all warm, friendly, and caring. Big smiles and great hospitality.
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