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What Others Have Said
Hilton Garden Inn Watertown / Thousand Islands
1290 Arsenal Street, Watertown, NY 13601
Staff was very courteous and polite.
Staff was very courteous and polite.
Very Clean Hotel
Very clean hotel and helpful staff.
Relaxing, friendly atmosphere, very courteous staff.
Wife and I had a very pleasant experience at this specific hotel. Excellent dining room/delicious food (dinner and breakfast, never had lunch).
Everything was wonderful staff was excellent.
I give this hotel a 10 out one 10 food excellent and the rooms very spotless and clean the pool area was excellent as well we will go back to this hotel in Watertown again we love this hotel and the staff there polite and friendly.
Expedia Group verified review
We only stayed one night for a retirement party. It is a nice hotel, clean, quiet, convenient to the highway
Expedia Group verified review
Staff was very helpful in getting me a different room since the one l was originally given had too much noise coming from the freeway.
Hotels.com verified review
I was disappointed with the air-conditioning/heating automated system which required us to call the front desk each time a change was needed. Temperature automatically went down to 68F whenever you left the room. Cold and inconvenient.
The door key had to be reset constantly, meaning many trips back to the front desk for the key to be reset.
The room TV remote is difficult to master. It is unnecessarily complicated and frustrating.
Hotels.com verified review
We had an absolutely lovely experience here. The staff was friendly and helpful with our questions about the area. The hotel was clean, and had the amenities we wanted. Plus, the location to local shopping and restaurants, and the proximity to I81 can't be beat.
Expedia Group verified review
Property was great. Staff was amazing.
Front of house staff at the American Grille was very accommodating of us and super helpful with my pajamas clad toddler trying to "help" mommy with breakfast.
Will absolutely stay here again
Expedia Group verified review
Great service, clean room, nothing to complain about! Would stay again!
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