Coffee not replaced. Room not cleaned. Bed not made.
I stayed three nights. Coffee was not replaced on first or second day. Room not cleaned, bed not made, towels and coffee not replaced on second day. I arrived back in room late after a busy and tiring day. Very disappointed to find room not serviced. Went to desk, told attendant (who was texting on iphone) room hadn’t been cleaned and asked for coffee for Kurig. She game me the coffee but did not apologize for room not being cleaned. I expect to be in Montgomery on business quite often over the next few months. I’ll use a different hotel.
John Q
- 02/28/2025
Excellent
This is one of the nicest hotels I’ve stayed in. The staff is great and the bartender Salem was awesome the chef was awesome as well the food tastes so good. I will definitely stay here when I come back.
Katrina S
- 10/27/2024
Excellent Customer Service
Our experience at the Hilton Garden Inn EastChase was very positive. We will never forget Sherry Woodham and the staff. My husband and I celebrated our 40th anniversary there. At the last moment, the caterer that we had hired breached his contract and failed to come. Sherry went the extra mile to help us.
She found us a new caterer and the food was set out buffet style at the venue.
Her dedication didn’t go unnoticed. The anniversary celebration would not have been a success without her help.
Joan B
- 08/27/2024
Great Staff, Hotel & Location!
Staff was great. Nice amenities. Walking distance to food establishments.
Brian W
- 08/01/2024
Excellent Service, Clean Hotel
Front desk staff was very hospitable. Bar and kitchen staff provided excellent service. Clean room.
Pamela K
- 04/21/2024
Out of this world!
This is by far the best hotel I have ever stayed in! Clean, stocked and ready for stay; will definitely be back.
Tracey S
- 03/08/2024
Expedia Group verified review
Great location near shopping and restaurants. Room was spacious and clean. The TV allowed the use of Netflix.
Felicia
- 12/15/2024
Expedia Group verified review
We stayed here on our way to watch an Auburn football game. The hotel was very clean. It is located in a nice area. A lot of good eating and shopping places nearby and it is conveniently located right off of the interstate.