We were asked to pay $15.99 per person for breakfast. Also, the entire first floor was under constructions. Our room rate was $211.53 - that’s crazy for this situation.
David
- 11/10/2024
Expedia Group verified review
I been staying here for the last 7 years 2x every year. from 98.00 dollars too 250.00 geez
Roybal
- 10/17/2024
Expedia Group verified review
I had a great stay, and all went smoothly. The bar/breakfast host staff were so friendly and helpful, and provided great service. Having complimentary bottled water was FANTASTIC for these hot days. I so appreciated it!!
Jessica
- 10/14/2024
Hotels.com verified review
Always a clean and comfortable experience. We will continue to stay here in the future.
thomas
- 10/13/2024
Expedia Group verified review
We had booked a junior suite. Upon arrival we were checked in only to find that our room was a substandard one king bed in a noisy area of the hotel. When I went up front to check with them on why we were not in the suite we had booked I was told they don’t have suites available.
edward
- 10/13/2024
Expedia Group verified review
Very friendly staff and great service!
Albana
- 10/02/2024
Expedia Group verified review
This was not a Hilton experience. We are Hilton members and stay at hiltons when possible due to their standards and customer service.
This Hilton did not live up to the name. I called and asked for an extra pillow they told me they didn’t have any, non available at all during a three day stay.
The coffee was dumped at 10am on the dot. I was literally walking up to pour a cup as they took it and said nope I’m dumping it. (Most other hiltons have coffee and tea all day). Since it was in Arizona (111 degrees) they had an ice water pitcher out but it was always empty. When I asked for them to fill it they said I could buy a bottle water. Big let down in customer service. The room was average only 4 pillows on a king bed. No extra linens. We were here 3 nights never had housekeeping clean or ask if we needed any linens. Won’t stay here again.
Robert
- 09/29/2024
Expedia Group verified review
Staff, room and amenities all in good shape, enjoyed the dining and bar onsite. Good choices for breakfast and dinner.
Paul
- 09/09/2024
Hotels.com verified review
Let me tell you. This was the best experience that I have had with dealing with a hotel. In regards to Everything... I ended up having to do extra errands that I was not expecting. My battery wasn't charged my fault. it was record-breaking heat outside. And I had food that was going to go bad otherwise. I was supposed to leave to go home that morning and now I'm stuck with food and a battery that's not charged... they charged my battery and they put my food in their fridge with my name on it so I can come back and pick it up later... totally Save the Day. And was kind enough when I got back to my hotel room late the day before after the wedding. Gave me permission as I am, one person to take a little swim... which due to back issues is a must... I was able to sleep with low pain. Instead of the excruciating torture I normally deal with. When i can't soak or stretch..... thank you thank you thank you thank you every chance I get I will stay here at this hotel. In Arizona hands down best staff ever.