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What Others Have Said
Hilton Garden Inn Chicago North Shore / Evanston
1818 Maple Ave, Evanston, IL 60201
Decent place exceptional staff
The hotel itself is decent for an upper price level. But the staff are downright exceptional. Our group is staying here for five days on a retreat and every single staff member has been a delight from the person mopping the floors to the folks at the desk to the staff in the restaurant. Like every business, it appears they are short of help, but those who are here are working darn hard to make the experience a delight for the guests. I cannot compliment the staff enough. .. they went above and beyond all with a smile!
Friendly and helpful staff nice updated room
Enjoyed staff. Hotel was clean, staff friendly and helpful. Food was great. I had a cheeseburger and it was great.
Staff
The staff was courteous and our room was very clean.
Expedia Group verified review
Excellent accommodations. Friendly staff. Good breakfast buffet. This hotel is in a nice location in downtown Evanston, convenient to the CTA and Metra train stations and area restaurants.
Hotels.com verified review
Price increase 100 dollars a night without notification. Heard other hotel stayers complain but didn't give much thought to it until I received my bill. Saturday night went to the "restaurant" at 8:15 for some food, was told that the kitchen was closed even though they still had a sign outside saying that the restaurant was open 7 days a week to everybody until 10pm. 16 dollars for a very run of the mill breakfast buffet. 84 dollars to park Friday night until Sunday morning.
Hotels.com verified review
The hotel is in a nice location to downtown Evanston, the staffs are friendly, the room is big, but the bed is a little soft to sleep in.
Hotels.com verified review
Entered the room to a horrible mildew smell. Though we said we had 4 in our party, only 3 towels were included. At 1AM, the smoke detector started chirping. Seems it had been doing this previously as someone before us had tried to put tape over the holes where the sound emitted. We informed staff in the morning and though they said maintenance would look at it, that night the chirping started at 3AM. Horrendous experience.
Expedia Group verified review
1) Kitchen staff and server were loudly arguing
2) Was told that they ran out of sausage links when it was mentioned that the serving tray was empty
Note: the lady serving on the morning of May 31st was more helpful and friendly
3) Front desk could be more helpful and professional
4) Issue with water leaks in the room. Suggesting that a complete inspection of each room to avoid surprises such as flooding on the floor.
Expedia Group verified review
Great stay! Staff was very friendly. Parking next door was easy to access. Would definitely stay here again.
Expedia Group verified review
Polite staff and clean room and property. Good location.
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