Pet Friendly Lodging Reviews

The hotel itself is decent for an upper price level. But the staff are downright exceptional. Our group is staying here for five days on a retreat and every single staff member has been a delight from the person mopping the floors to the folks at the desk to the staff in the restaurant. Like every business, it appears they are short of help, but those who are here are working darn hard to make the experience a delight for the guests. I cannot compliment the staff enough. .. they went above and beyond all with a smile!

Enjoyed staff. Hotel was clean, staff friendly and helpful. Food was great. I had a cheeseburger and it was great.

The staff was courteous and our room was very clean.

There were 4 people working at the check-in, but they were more interested in talking with each other than assisting guests. At checkout, there was only 1 person working. I asked for a receipt and was told it would be emailed to me, I have not received it 48 hours later.

Great staff everyone was helpful

The front desk staff was extremely nice and customer focused - but it ended there. The hotel is not well maintained, the shower in our room had a noticeable dip in the floor making it a dangerous event to shower, the sink faucet was loose so water continued to seep across the countertop, and it had the distinct smell of a nursing home. Beyond that the housekeepers clogged the halls with carts and huge bags of garbage and would have loud conversations, on speaker, outside your room door in the early morning. The breakfast was a ridiculously bad experience and had we not just wanted to leave, we would’ve insisted it be comped. This hotel had great reviews and is a Hilton so we decided to pay the $500 PER NIGHT price tag expecting it would deliver the service and comfort to justify that cost. Needless to say we will not be returning.

I won’t stay there again

Great staff

The room was a little musty smelling. We needed to warm the space a little and when we turned on the system the odor of burning-something was horrible.

Very clean and at a great location in Evanston. I enjoyed staying here and will do so again in the furture!