Absolutely pristine. Easy to deal with staff, superbly clean rooms, hotel smelled wonderful…will now only stay at Hilton Gardens going forward!
Eric B
- 04/14/2025
Very Good
Good, clean, friendly employees.
Martin O
- 04/05/2025
Hotels.com verified review
The desk never picked up the phone and even for room service food.
Verified traveler
- 01/14/2025
Hotels.com verified review
The Hilton did not have our reservation. There was no confirmation or record of it from Hotels.com.
Extremely serious problem. Fortunately, they had a room available, but if they had not, and we had had to travel late at night, when we arrived, I would’ve been furious.
I talked with a Hotels.com agent and he basically said something went wrong. There was no way for him to confirm or check what happened. Now, every time I make a reservation on Hotels.com I’m going to have to call the facility and see if we actually exist in their records.
He gave me a financial remuneration, but that does not solve the problem.
Verified traveler
- 01/03/2025
Expedia Group verified review
Not the best when you request daily room cleaning. They seem to think it means every other day. Otherwise a good property.
John
- 01/02/2025
Expedia Group verified review
The room was spacious but run down & outdated furniture and decor. Televisions are old and UNsmart with a big, cumbersome remote control. The desk staff was unfriendly; the girl didn’t even look up when handing us a fork from her drawer - she never got off the phone. Breakfast was super expensive ($17 for dry uncooked breakfast) but the bartender Tina was super sweet. Heated pool was a nice feature in the dead of a CT winter. Place really needs a fresh update.
Miyoshi
- 12/28/2024
Expedia Group verified review
The staff were very pleasant and welcoming even though they were having to work on the Xmas holiday. many thanks to them!
Christopher
- 12/27/2024
Hotels.com verified review
Right off the highway, this hotel is perfectly situated. If you get up during the night for visits to the bathroom, I suggest bringing your own little nightlight. The room is super dark and there is only one super bright bathroom light.
Janice
- 12/27/2024
Hotels.com verified review
Fridge was not cold, tv would not work unless I called the front desk. Pubic hair found in the shower on the shelf near the shower handles. Overall do enjoy the hotel with my prior stays. Just was not satisfied with this stay.