What Others Have Said
Hilton Garden Inn Chicago / Oak Brook
1000 Drury Ln, Villa Park, IL 60181
Very clean hotel and quiet
Excellent!
I was happy with my stay at the hotel
I like the location of the hotel. It was close to Walmart. The sofa bed was not hard to get out.
Mother’s Day getaway
Host was very knowledgeable and helpful with our stay. Personable and assisted my family in getting set up.
Comfortable, convenient and good service.
Found staff very friendly and accommodating.
Great rooms TERRIBLE pool/hottub.
The rooms were clean, roomie and we loved the remote blinds. The pool on the other hand was disgustingly TERRIBLE! The pool was so cloudy you couldn’t see the bottom. There were tiny ants around us. I picked up my towel and a water bug went running. The hottub had some stuff floating in it. We chose this hotel because of the pool and hottub. VERY disappointed.
Hotels.com verified review
It was ok
Expedia Group verified review
The property is old and in need of renovation. The mattress was much too firm. The woman at the front desk at check in was excellent. The woman at the desk for the next several evenings was not friendly, had an aggressive and harsh attitude, and made it a point to say that NO Hilton Honors benefits would be provided - no meal credit (I am a Hilton Honors Gold), and no points, since I booked through Expedia. Parking in an open lot that wasn’t in very good shape was pay to park. Neither the Bar or The restaurant were open the first evening. The next morning the breakfast buffet, to include the coffee thermos, were not kept up. There was almost no one in the dining area but the eggs and other buffet items were either out or very low. No fresh fruit, the yoghurt was room temperature and the serving area was a mess. The room was not thoroughly cleaned before we checked in, there were toenails in the shower, wash clothes had stains, hand towels were well worn and stained, bath towels had holes. This was clearly the worse Hilton property I have ever stayed at, and I’ve stayed at many. I was a Diamond level Hilton Honors member for years and I have seen a decline across most Hilton properties in recent years, but this one was exceptionally bad.
Expedia Group verified review
Mainly the people here are great! The staff genuinely seemed happy to be there and very proficient and helpful . The front desk staff superb with attention to detail. The lady that sets out the breakfast, I do t know how to pronounce her name and Stephanie at the front desk were especially stand out. Made me feel like small town hospitality in a big city. Because of this exceptional staff I will keep coming back.all of the employees i encountered were wonderful.
Expedia Group verified review
Breakfast
Expedia Group verified review
Good location. About 20-25 minutes from downtown. Clean rooms. Great staff. Would stay here again!
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