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What Others Have Said
Hilton Garden Inn San Mateo
2000 Bridgepointe Circle, San Mateo, CA 94404
Nice Hotel
Friendly staff and nice accommodations.
A convenient clean and comfortable place to stay
The dining room staff is what adds to the charm of this hotel. Reuben and Luis were cheerful and attentive every morning, making us feel welcome as we arrived for breakfast. They also waved and smiled whenever we passed through the lobby. Our rooms were clean, with furniture well placed. The king size bed was comfortable with a firm mattress and just the right weight of comforter and bed cover. Bath towels were luxuriously thick. A shower cap in the bathroom might also have been nice. All in all, an enjoyable experience and we would consider returning whenever we pass through San Francisco. Thank you.
A great experience
A great hotel it was perfect. Wonderful breakfast downstairs.
Super clean and customer service was exceptional.
I’ve stayed with Hilton before but never at the Hilton Garden Inn. Special recognition to Nicole who greeted me by name and was a huge help throughout my stay. I will definitely stay here again.
Comfortable Stay
Great staff, comfortable rooms.
San Mateo Hilton Garden.
Helpful, polite staff, friendly and overall very pleasant experience.
Always love staying here in San Mateo.
People are always friendly and rooms are very nice.
Expedia Group verified review
Excellent service and the room is very clean. Very nice staff.
Expedia Group verified review
I had a late check-in, the first room was still dirty (footprints in the bathtub), unknown goopy substance on the bedskirt, and the AC would not turn on. The night shift person quickly switched the room, but this one the shower fan did not work. However, the night manager (different person) was very friendly and polite.
Morning front desk was courteous and willing to accomodate a later check-out time which was very helpful and appreciated.
Hotels.com verified review
This was a nightmare. I hooked the suite and immediately we could hear and feel a chronic rumbling noise occurring every minute or so. It was so loud the room was uninhabitable. When we reported it to the front desk one of the staff was pleasant and the other was egregiously aggressive and obstinate— questioning us, accusing us of making up stories, raised her voice and ultimately the nicer one found us another room option BUT it was a much cheaper room and I did not get any reimbursement. Then a couple days later I tried to do laundry and discovered a decrepit old coin op , put my money in and the thing didn’t work. It was one issue after another . I am extremely horrified and I DEMAND A FULL REFUND
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