What Others Have Said
Microtel Inn & Suites by Wyndham Gassaway / Sutton
115 Reston Place, Gassaway, WV 26624
Friendly and Comfortable.
The staff are kind and helpful. The room was clean comfortable. Highly recommend.
Good Breakfast
Breakfast was really good with lots of choices, it was also clean and a quiet stay.
Hotels.com verified review
Clean, convenient to highway, friendly staff breakfast adequate. Stayed over night
Hotels.com verified review
Only issue i has was with check in through hotels app when i arrived at the property, 2nd time it happened, i do online check in, then when i arrive the property tells me that the reservation is canceled through hotels.com, then they run check in a couple more times and magically it goes through. Otherwise this hotel is super convenient easy access from interstate and very clean.
Expedia Group verified review
I like it
Hotels.com verified review
We travel often for my daughters travel sports and this is hands down the worst hotel experience we've ever had. We stayed 2 nights. And no hot water. Were told at check in itll be on tomorrow. It was not. There was hardly anyone staying in hotel im assuming because it is so terrible so we asked for any sort of accommodation for the trouble since the hotel at this point was pointless. like a room with double beds or a discount on our stay because our sole purpose for the hotel was to take showers because our county had a major power outage. The general manager basically said F U not her problem. Obviously not that verbage but definitely that tone. Hotels.com called to attempt resolving the issue. General manager was just as rude to her. I dont know but if i hated my job as much as this lady clearly hates hers. I wouldnt work in customer service .
Hotels.com verified review
First there was no hot water. The bathtub had a hole in it. The Wi-Fi didn’t work, and the tv kept cutting off and on. Worse night ever. After 12 hrs in the car, was excited to take a hot bath/shower, and relax. So much for that. The front desk worker was wonderful.
Hotels.com verified review
This is rated a 2 star hotel. I would probably give it 1.5 stars and that is generous. Room was small and probably not the most cleanly. Ceiling tiles were missing from the ceiling in the hallway where it looked like repairs to pipes were made. Very outdated. It was cheap and good enough for a 1 night stay. I think they cater to a lot of hunters. It was nice that I got a free breakfast. A little limited but okay.
Hotels.com verified review
The hotel was clean and quiet. We come here Once a year and usually stay at this hotel
Expedia Group verified review
We arrived at the hotel and was told we booked a room through a 3rd party and there wasn’t a room available and to contact Expedia which we tried several times. The manager told was nothing she could do and to leave, we couldn’t find another room due to something going on for the weekend so we slept in our car in 40 degrees. Extremely upset. Being inhospitable myself the hotel should of offered to help us find something
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