Wasn't the worst but definitely not the best. Elevators were a huge issue.
Brian C
- 01/28/2025
Expedia Group verified review
Hotel centrally located in downtown Dallas. The food in their Draft House bar and grill is delicious, beds are comfortable and their staff is friendly and helpful.
Holly
- 11/03/2024
Hotels.com verified review
Was excellent ! Food and drink in bar was eh and for two drinks and one shared app was over 58$! Wow
Ice machine was broken on our floor sadly but small things compared to our entire stay All was great
April
- 10/27/2024
Expedia Group verified review
Good place for our convention. Staff was great, services were punctual, and spaces were clean.
Chelsea
- 10/25/2024
Expedia Group verified review
Excellent
Jeremy
- 10/18/2024
Expedia Group verified review
Clean!
Katelyn
- 10/15/2024
Hotels.com verified review
This is a nice property, in a great location. The rates were fair for the value. The service staff was exceptionally friendly at the front desk, and at the Club Room. Housekeeping did a very nice job, as well. The only issues were the fact that there was no ice bucket in the room, the ice machine was not in service and my request for an ice bucket with ice was confirmed with guest services, but never arrived. There was an issue with the a broken toilet, and the staff fixed it. The bar staff at the three I went to were very friendly and responsive. The food in Draft was fine.
Stanley
- 10/14/2024
Expedia Group verified review
Pleasant stay in Dallas.
Chelsea
- 10/06/2024
Expedia Group verified review
It it’s close to lots of places.
Juanita
- 10/06/2024
Hotels.com verified review
This was one of my worst experiences I have had with a hotel. I was not able to honor my reservation because I came in to late. I then had to call hotels.com who could do nothing at 4 in the morning. I was made to rent another room in order to go to bed. They then tried to charge me for early arrival. After getting a manager Involved I got another room in a whole different tower with 1 bed. There was a mini fridge in the floor when you walked in. I had rented a city view queen. They did comp my parking and wave the early check in fee. I then had to go back and get a queen room that was still not my original and more expensive mind you.I left that afternoon as originally planned. I then had to go through over a week of submitting proof and even having to file a dispute with my bank to get my money back for the unhonored reservation.If I didn't already have another reservation with Sheraton I would not give them another dime. Which also shows their loyalty because I stay Marriot most of my stays. I also use hotels.com often this was ridiculous service.