Pet Friendly Lodging Reviews

Loved our stay here. Charlene customer care person was amazing. She made sure we were taken care of, gave us meal suggestions and gave instructions to get to our venue. The wait staff at the restaurant was also amazing. Definitely will be staying here again. Highly recommended!

This was a last minute booking as my flight was canceled. The hotel was clean, reception desk efficient and friendly. Comfortable bed and room. I would stay here again if in the area.

Front desk was nice. Cleaning staff didn't clean the room I was concerned about our bathroom as it smelled like Pee, I was also told that the hotel is newer but based on the grout and mold in some places i didn't think that was right. The restaurant had such odd food. Hard to eat there. Otherwise, location was good. Parking garage is challenging.

Great hotel, location and staff

Gorgeous room and lobby. Beautiful pool, I wish we had time to check it out more. Everything near by is adorable, and perfect for a tourist. I still just wish we felt more hospitality from the staff & system. We’d just drove 18 straight hours to make it to the city in time for an event, that ended up being moved to later in the day. We attempted to call and request early check in- but you can’t reach an actual front desk agent at the hotel. The Marriott call center gave me a number to then reach their direct desk. It was the same number- to a robot line. We decided to stop by around 11am, (know it was still early) just so we could talk to a human in the actual building. Bertha(?) I believe was our desk agent, and as we stood there the phone was just ringing and they let it. I explained to her I understand it’s still super early and we tried to call- so she knew we weren’t expecting a room right that second. She then asked for my ID, and called me by the wrong name 3x. (Rachel isn’t even that close to my name?) She reassured us they would give us a call once a room was ready. Finally around 3pm after an afternoon spent just waiting around, we decide to go ask in person again. When we arrived there were 2 groups of 6+ checking in! We had Bertha as our desk agent again, and there was absolutely no courtesy for us as guests. No courtesy call. I wish I’d confronted the situation onsite- coming from the industry myself, but also just did not have the energy in me.

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Unfortunately, this was one of the worst hotel experiences I’ve had. From the moment we checked in, there were constant problems. The air conditioner made an extremely loud screeching noise, and the refrigerator didn’t work. The most disturbing issue was finding multiple blood stains on the bed sheets and what appeared to be blood near the toilet. We reported it immediately, but the response made things even worse. While changing the bedding, housekeeping placed the blood-stained sheets directly on top of my clean clothes and personal belongings, forcing me to wash and sanitize everything. To make matters worse, the building’s washing machine was out of service. I also watched the bathroom being cleaned with what appeared to be only a towel and water. I never saw any disinfectant or cleaning products used, which was especially concerning after finding what appeared to be blood in the room. Management showed no empathy, offered no meaningful apology, and instead canceled our reservation without helping us find another room or another Marriott property at the same rate. We were left to find new accommodations on our own. I understand that maintenance issues can happen, but the cleanliness concerns and lack of customer service made this an unacceptable experience.

The hotel is great, very close to Little Italy, the staff was amazing, and the hotel is across the street from a nice dog park. The only issue we had was the parking. We drove a large SUV and the ramps in the garage and spaces were very small. Parking was VERY challenging.

Location was great and walking distance to many restaurants & shops downtown. Close enough to airport as well. The staff was great, especially Ashley. She was very friendly and helpful.

I love this place