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What Others Have Said
DoubleTree by Hilton Cleveland Westlake
1100 Crocker Road, Westlake, OH 44145
Our Thanksgiving stay was wonderful!
We had a wonderful, though brief, stay. Excellent food and service.
Great!
Great!
Excellent!
Excellent!
Very Good!
Enjoyed the stay.
Expedia Group verified review
The staff was not very friendly. The housekeeping staff was inconsistent. First we were not told that there was no housekeeping on a daily basis. Had to tell them to toss my trash. One day they cleaned the bathroom but did not make our beds. One day they "made" the beds but not very well. Just pulled the blankets up. I just don't understand for the amount you pay you get horrible service.
Expedia Group verified review
Everything was fine here except the elevators served only the top of the U shaped complex on one arm but my room was on the top of the other arm. A long walk from the elevator near room 401 and my room 461. Three long hallways to walk down. There were stairs near my room but they took you to an outside exit nowhere near the lobby. If there was some elevator or hallway I missed, it was not signed. Otherwise, a nice place to stay.
Expedia Group verified review
This an order hotel. The furnishings and decor are dark. However, the room is clean spacious. Very comfortable bed. Nice TV.
The lobby was clean and the check-in person was very pleasant and friendly. The cookies were GREAT. It is an older hotel with dark decor, but is very clean and everything is working fine. I stay here again.
Expedia Group verified review
Everything was great!
Expedia Group verified review
My family and I stayed this past weekend we had 4 rooms, my 1st room had a lot of stains on the walls and the phone didn't work but the staff was nice and put me in another room. My sister's room had bed bugs and the rooms weren't that clean. The hotel didn't smell clean none of the clocks in the rooms worked. The ice machines were broken we had to get ice from the restaurant on site!
Expedia Group verified review
Staff was friendly; restaurant was wonderful; room was great
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