Pet Friendly Lodging Reviews

Very friendly people and helpful.

Property is maintained very well. There is a pride you can feel by the staff who work here, they enjoy what they do and it’s evident in their performance. I can’t say enough about Elliot, evening front desk clerk. He goes over and beyond to be sure your needs are met. I have always said your front desk sets the tone for the stay, well done Elliot. This was my second trip here to Richmond, I chose this hotel again because of how wonderful my last stay was. I’m a retired Wyndham GM, however this Hilton property will always be where I stay when I visit here.

Wonderful. Elliott Fisher was the ultimate professional. I can’t remember the last time that I felt so welcome and cared for in a hotel stay. Thank you so much.

Great place to stay. Very clean in rooms and lobby! Excellent check in staff!

Elliott was so helpful at the front desk with all of us.

Breakfast was wonderful as were Sabrina, Chastity and Janette. Issues: First Room 231: The lines were blown out Thursday and hot water was running from shower & sink. I cleaned both. Bathroom floor wet - I dried. Also the AC would not work right. Moved to Room 334: Toilet wanted to overflow every 2 flushes. The sink spewed water as there was no aerator. The water in the shower would not cut off. We reported the problems and told they would be and were fixed Friday. Not done. Reported again and told it would be done Saturday. Only the aerator was put in. Then we noticed the hand held shower wand had a split line. Reported and not fixed. After 5 attempts to inquire about the repairs and my husband saying he was going to give them a 1 rating, they put in the aerator and attempted to fix the water cut off in the shower. Still leaked unless someone really strong turned it with all of their might. Then yesterday the sink started stopping up. We did not report it as we were leaving today. And, the Cleaning person came by yesterday - I said we will be gone in 20 minutes. No service that day. Last, there was a $10 parking fee not known until checking in the hotel. They waved it when we had to change rooms.

The hotel was in a good location. There was a. 40.00 charge added ( 20.00 per night) if you ordered extra things sent to your room. You got it back if you didn’t use it. Parking was 10.00 per night which I didn’t realize at the time of booking or we would have stayed at one of the many other hotels around that have free parking. The parking lot was huge and tons of parking was available so the parking charge is ridiculous. The restaurant looked nice but we didn’t eat there as you had to pay. The breakfast was not included in your stay. All in all the hotel is not worth the price and definitely will not stay there again. Will choose another just as nice and more reasonably priced hotel nearby.

Breakfast was definitely not worth it. Everything was cold (at about 9:15) including the eggs and not much was left. Only got taken once.

The hotel was very nice. I just have never had to pay for parking . I can see paying in a parking deck but not a parking lot.

Location